Maricruz Marquez
Mesquite,NV
Summary
Compassionate victim advocate with two years of serving and supporting victims and witnesses of crimes. Adept knowledge of victim rights, community resources and referral services. I also had 12 years of customer service with management in banking.
Overview
18
18
years of professional experience
Work History
Victim Advocate
Mesquite Police Department
Mesquite , NV
02.2022 - Current
- Provided emotional support and comfort to victims of crime.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
Scheduling Coordinator
Mesa View Regional Hospital
Mesquite , NV
03.2019 - 02.2022
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Received patient information and scheduled appointments for emergency room visits.
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Greeted patients upon arrival to the ER and provided them with necessary forms to complete.
- Answered incoming calls regarding patient inquiries or concerns.
Lead Teller
America First Credit Union
Mesquite, NV
01.2012 - 01.2019
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
Lead Teller
Wells Fargo
Las Vegas , NV
12.2006 - 12.2018
- Provided ongoing coaching and feedback to tellers on their job performance.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Audited teller transactions for accuracy prior to submission for processing.
Military Police Officer
United States Army
Las Vegas , NV
07.2006 - 07.2009
- Conducted random checks of personnel identification cards for security purposes.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Enforced safety standards in all training activities.
- Maintained a high level of physical fitness through regular exercise regimens.
Education
High School Diploma -
Virgin Valley High School
Mesquite, NV06-2006
Skills
- Multitasking
- Goal Setting
- Self Motivation
- Client Advocacy
- Attention to Detail
- Time management abilities
Languages
Spanish
Professional
Timeline
Victim Advocate
Mesquite Police Department
02.2022 - Current
Scheduling Coordinator
Mesa View Regional Hospital
03.2019 - 02.2022
Lead Teller
America First Credit Union
01.2012 - 01.2019
Lead Teller
Wells Fargo
12.2006 - 12.2018
Military Police Officer
United States Army
07.2006 - 07.2009
High School Diploma -
Virgin Valley High School