Maricruz Perez
North Hills,CA
Summary
Detailed-focused Pharmacy Technician with strong work ethic,adaptability, and exceptional interpersonal skills. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments, and adaptable to last-minute changes. Highly-motivated employee with desire to take on new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Northeast Valley Health Corporation
San Fernando, CA
03.2023 - Current
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Answered telephones to respond to questions or requests.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy Technician
Walgreens
Arleta, CA
05.2017 - 02.2023
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received payment from customers and processed credit card transactions when necessary.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Education
Associate of Applied Science - Pharmacy Technician
Los Angeles ORT College
02-2017
Skills
- Problem-solving skills
- FDA and HIPAA compliance
- Insurance claim processing
- Team collaboration
- Point of sale systems proficiency
- Communication skills
Certification
CPR - Cardiopulmonary Resuscitation Cert/BLS
02/26/2023 - 02/28/2025
CPHT - Certified Pharmacy Technician
04/17/2017 - 09/30/2026
Languages
Spanish
Professional
Timeline
Pharmacy Technician
Northeast Valley Health Corporation
03.2023 - Current
Pharmacy Technician
Walgreens
05.2017 - 02.2023
CPR - Cardiopulmonary Resuscitation Cert/BLS
02/26/2023 - 02/28/2025
CPHT - Certified Pharmacy Technician
04/17/2017 - 09/30/2026
Associate of Applied Science - Pharmacy Technician
Los Angeles ORT College
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