Maricruz Perez
Downingtown,PA
Summary
Adept at multitasking and maintaining high standards of cleanliness, I significantly enhanced customer satisfaction and team productivity at DBVS. My quick-learning ability and attention to detail, coupled with expertise in safe food handling and customer service, have consistently contributed to my success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Prep/Cook Shift Leader
9 Prime Restaurant
09.2023 - 05.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Cleaning Company Shift Supervisor
DBVS
09.2015 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed staff hiring, training and supervision.
- Oversaw loading and unloading of packages in warehouse.
Line Cook
Sheraton Great Valley Hotel
03.2006 - 08.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
High School Diploma -
Mexico
Mexico, MexicoSkills
- Attention to Detail
- Cleaning and organization
- Customer Service
- Safe Food Handling
- Efficient multitasking
- Following Instructions
- Food Preparation
- Quick-learning
- Highly motivated
- Active listener
Languages
Spanish
Native or Bilingual
Timeline
Prep/Cook Shift Leader
9 Prime Restaurant
09.2023 - 05.2024
Cleaning Company Shift Supervisor
DBVS
09.2015 - 09.2023
Line Cook
Sheraton Great Valley Hotel
03.2006 - 08.2016
High School Diploma -
Mexico
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