Maricruz Quintana
Surprise,AZ
Summary
Dedicated Customer Service Representative backed with more than 10 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization
Overview
22
22
years of professional experience
Work History
Fulfillment Center Associate
Amazon
02.2022 - 07.2023
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Customer Service Representative
Ellison's Towing
05.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Processed invoices and reports for business needs.
Box Office Cashier
Cinemark
02.2013 - 02.2017
- Enhanced customer satisfaction by efficiently processing ticket transactions and promptly addressing inquiries.
- Contributed to increased revenue by upselling promotional deals and special event packages.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
Retail Sales Associate
Aramark
01.2002 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory for stocking and replenishing.
Customer Service Representative
Silicon Valley Sports & Entertainment
12.2002 - 01.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed payments and documents such as invoices and purchase orders.
- Analyzed invoices and packing slips to ensure accuracy of parts delivered.
Education
High School Diploma -
King City High School
King City, CA1993
Skills
- Microsoft Office 365
- Customer Service
- Detail-Oriented
- Time Management
- Organized
- Computer Literate
- Transferable Skills
- Multi-Line Phone System
Timeline
Fulfillment Center Associate
Amazon
02.2022 - 07.2023
Customer Service Representative
Ellison's Towing
05.2017 - 12.2018
Box Office Cashier
Cinemark
02.2013 - 02.2017
Customer Service Representative
Silicon Valley Sports & Entertainment
12.2002 - 01.2011
Retail Sales Associate
Aramark
01.2002 - 01.2017
High School Diploma -
King City High School