Maricruz Robledo
Austin
Summary
Dynamic catering professional with extensive experience at Sonesta Bee Cave, excelling in event setup and customer engagement. Proven ability to streamline operations and enhance client satisfaction through exceptional service and strong teamwork. Skilled in inventory management and training staff, fostering a culture of excellence in fast-paced environments.
Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.
Overview
17
17
years of professional experience
Work History
Banquet Server
Sonesta Bee Cave
11.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Responded to guest inquiries and requests promptly and courteously.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Streamlined banquet setup processes, reducing preparation time for events.
Catering Supervisor
O's Campus Cafe
08.2018 - 09.2021
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Banquet Server
White Lodging
03.2008 - 09.2017
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Replenished condiments and other supplies at tables and service bars.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Served meals to customers according to established guidelines.
- Bolstered team morale and efficiency by assisting in training new banquet servers, sharing best practices and tips.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
High School Diploma -
Centro De Bachillerato Tecnologico Industrial
Nava, Coahuila08-1997
Skills
- Event setup
- Food service
- Inventory management
- Customer engagement
- Conflict resolution
- Team collaboration
- Time management
- Training staff
- Attention to detail
- Strong teamwork
- Customer service
- Customer service focus
- Punctual and reliable
- Food handling
- Service prioritization
- Clearing tables efficiently
Timeline
Banquet Server
Sonesta Bee Cave
11.2021 - Current
Catering Supervisor
O's Campus Cafe
08.2018 - 09.2021
Banquet Server
White Lodging
03.2008 - 09.2017
High School Diploma -
Centro De Bachillerato Tecnologico Industrial
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