Maricsa Cantu
Santa Maria ,CA
Summary
Dynamic leader with a proven track record at Santa Maria Restaurant / Spearmint Rhino, adept in operations management and customer relationship enhancement. Excels in staff training and development, leveraging bilingual abilities to foster team unity and exceed performance metrics. Skilled in Microsoft Office and Clover, demonstrating a commitment to innovation and efficiency.
Overview
16
16
years of professional experience
Work History
General Manager
Santa Maria Restaurant / Spearmint Rhino
07.2011 - Current
- Organize and oversee all busniess operations.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Make sure employees take breaks and lunches in accordance with CA labor laws.
- Hire and train employees to maintain high productivity and performance metrics.
- Make sure all employees meet certification requirements under companies time frame.
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Conduct performance evaluations of employees.
- Maintain and motivate a positive team through communication and reinforcement.
- Put together a daily detailed report summarizing overall activities of the day.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Develop and implement strategies to increase sales and profitability.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Manage inventory of company merchandise and supplies. Order or purchase as needed to ensure company performs to its full potential.
- Ensure monies are deposited regularly and keep an active record of sales reports and housebank/atm/chip logs and guarantee that it all matches.
- Conduct cash drawer pay outs as needed.
- Handle large transactions and operate a cash register daily.
- Use Clover as needed for card transactions.
- Handle all cash being used for the shift. Assign registers to all employees, allocate monies as needed throughout the night, collect all registers at the end of the shift.
- Procure large amounts of cash from the bank to ensure house bank and ATM are stocked.
- Address customer, employee and subcontractors needs and resolve issues.
- Maintain companies security measures and take appropriate action when an incident happens.
- Write out detailed official visit, injury, and incident reports when needed.
- Put together company safety binders and conduct Work Violence Prevention Program and Injury & Illness Prevention Program meetings frequently
- Conduct minor repairs. Hire contractors for major repairs and oversee that job is completed.
- Performs other related duties as assigned that will lead to successful operations of department, team and or mission
Cashier
Chevron / Extra Mile
06.2008 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions, ensuring accurate accounting at the end of the shift.
- Made sure store was kept clean and organized.
- Restocked merchandise as needed.
- Trained new employees to effectively work register.
- Received and checked in merchandise orders.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2007
Skills
- Leadership and team player
- Problem Resolution
- Operations Management
- Bilingual and Biliterate
- Efficient multi-tasker
- Proficient in Microsoft Office, CTUIT Radar, Clover, EPOS, Aloha
- Staff training/development
- Customer Relationship Management
Timeline
General Manager
Santa Maria Restaurant / Spearmint Rhino
07.2011 - Current
Cashier
Chevron / Extra Mile
06.2008 - 11.2011
High School Diploma -
Pioneer Valley High School