Marida Buchanan
Dallas,TX
Summary
Experienced customer service representative with 10 plus years experencice in handling customer inquiries and resolving complaints. Responsible, motivated and offer excellent technical abilities with software and applications. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Specialist/Web Team Member
UnitedHealthcare
Dallas, TX
03.2022 - 08.2024
- Provided prompt support to members by resolving benefit-related questions, prescription inquiries, and issues.
- Guided and educated members on prescription benefits, plan usage, formulary, premiums, and claims inquiries.
- Educate and assist members with digital portal utilization to encourage self-service.
- Make outbound calls to customers on prescription orders and payment issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted supervisor in call shadowing to help low performing team members meet monthly performance goals.
Logistic Coordinator Assistance
Metro One Loss Prevention Services
DeSoto, TX
02.2023 - 06.2024
- Managed fleet operations and utilized company software programs for accurate check in and inventory documentation.
- Composed emails, memos, and faxes. Handled phone calls and directed them accordingly.
- Coordinated appointments and maintained a filing management system.
- Established positive relationships with all drivers, regularly communicated service issues to relevant internal and external departments.
- Implemented an efficient system for minimizing data entry mistakes by developing protocols, leading to a decrease in error percentage rate during assigned shift.
- Conducted training sessions for several new hires and maintained daily reporting to Project Manager.
Custom Protection Officer
Allied Universal
Richardson, TX
07.2020 - 02.2022
- Conducted investigations and generated detailed reports on accidents, incidents, and suspicious activities.
- Performed foot patrols of designated areas at commercial property.
- Maintained vigilance for suspicious and unusual conditions, mitigating potential security concerns and safety hazards.
- Permitted authorized personnel into property and monitored entrances and exits.
Police Officer/Detective
City of Denton Police Department
Denton, TX
07.2014 - 09.2019
- Conducted preliminary inquiries, field interviews, and follow-up investigations to gather information and evidence.
- Secured and processed crime scenes effectively and efficiently.
- Responded to dispatched calls involving various situations, including domestic disputes, assaults, and burglaries
- Effectively dispatched emergencies and information as required.
- Completed incident and crime reports.
- Produced comprehensive reports on arrests, criminal activities, and observed criminal incidents.
Jailer/Dispatcher
City
Denton, TX
08.2012 - 07.2014
- Identified and processed information, documents, and verified warrants into the system
- Provided valuable inmate information and verified details for bail bonds and law enforcement agencies.
- Effectively dispatch emergency calls to appropriate departments
- Supervised inmates residing in the facility.
- Managed the documentation and identification process for incarcerated individuals
- Managed payment collection for fines, utilizing cash handling and receipt writing skills
- Maintained a secure environment by conducting routine facility inspections and monitoring surveillance footage.
Customer Service Representative
AARP
Dallas, TX
06.2010 - 05.2012
- Managed email communications, handled inbound and outbound calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated customer concerns and maintained calm.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science degree - Criminal Justice
Texas Woman's University
Denton, TX05.2012
Skills
- Good communication skills
- Technical Proficiency
- Analysis Skills
- Conflict Management
- Documentation and Reporting
- Web and Application Servers
- Medical Claims Investigation
- Law Enforcement
- Loss Prevention
Certification
- TCOLE License
- First Aid Certification
- CPR Certification
- HIPPA Compliance Certification
- Level II Noncommissioned Security Officer
Timeline
Logistic Coordinator Assistance
Metro One Loss Prevention Services
02.2023 - 06.2024
Medical Specialist/Web Team Member
UnitedHealthcare
03.2022 - 08.2024
Custom Protection Officer
Allied Universal
07.2020 - 02.2022
Police Officer/Detective
City of Denton Police Department
07.2014 - 09.2019
Jailer/Dispatcher
City
08.2012 - 07.2014
Customer Service Representative
AARP
06.2010 - 05.2012
Bachelor of Science degree - Criminal Justice
Texas Woman's University