Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marida Campbell

Corunna,Michigan

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

22
22
years of professional experience

Work History

Caregiver

My Grandfather
06.2022 - 09.2023

Including but not limited to preparing meals, cleaning, issuing medications, encouraging physical exercise, paying bills, making appointments, driving to and fro appointments, etc

Server Shift Leader

Zehnders Of Frankenmuth
05.2007 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.

Server Shift Leader

Tony's
01.2002 - 05.2007
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

N/A - Pre-equisites

Mott Community College
Clio, MI

Diploma - General

Hill McCloy Highschool
Montrose, MI
2000

Skills

Customer Service Satisfaction

Excellent Communication Skills

Welcoming and Friendly Personality
Working as a team/ Team Leader
Training new hire Servers
Cleaning and Restocking

Working with POS systems

Timeline

Caregiver

My Grandfather
06.2022 - 09.2023

Server Shift Leader

Zehnders Of Frankenmuth
05.2007 - 06.2022

Server Shift Leader

Tony's
01.2002 - 05.2007

N/A - Pre-equisites

Mott Community College

Diploma - General

Hill McCloy Highschool
Marida Campbell