MARIDA CATCHINGS
Pasadena
Summary
Licensed Life Insurance Professional with 15+ years of experience in insurance operations, client services, enrollment support, and consultative sales. Proven success engaging prospects by phone, identifying coverage needs, explaining policy benefits, overcoming objections, and maintaining compliance. Trusted, empathetic communicator with strong closing skills and a track record of high customer satisfaction. Actively licensed through October 2027.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Trillium / Love's Alternative Energy
Houston
11.2022 - Current
- Handle high-volume inbound calls while building rapport and trust with customers.
- Assess customer needs, explain services clearly, and guide clients to appropriate solutions.
- Resolve issues independently while documenting interactions accurately in internal systems.
- Demonstrate strong call control, prioritization, and customer satisfaction skills.
Sales Representative
Pink Energy
Houston
05.2022 - 10.2022
- Conducted consultative sales conversations to identify customer needs and present solutions.
- Educated customers on product benefits, pricing, and long-term value.
- Addressed objections and closed sales using value-based communication.
- Maintained accurate customer records and followed up to ensure satisfaction.
Customer Service Relations Agent
PODS
Clearwater
03.2012 - 04.2015
- Conducted inbound and outbound calls for reservations, billing, and service recovery.
- Performed upselling of insurance and ancillary services.
- Resolved escalated customer concerns while maintaining professionalism and empathy.
- Maintained detailed CRM documentation and compliance standards.
Medical Case Manager
APPS Paramedical Services
Roswell
01.2009 - 03.2012
- Coordinated insurance-related medical cases while adhering to strict compliance standards.
- Served as liaison between clients, brokers, physicians, and insurance carriers.
- Ensured accurate documentation and timely case completion.
Sales Operations Specialist
UnitedHealthcare
Norcross
02.2001 - 01.2009
- Supported Medicare Advantage and life/health enrollment operations.
- Managed 40+ broker and client accounts daily.
- Assisted members with eligibility, plan options, and enrollment documentation.
- Maintained compliance with state and federal insurance regulations.
Education
Some College Coursework - Accounting & Political Science
Skills
- Life Insurance Sales
- Final Expense Insurance
- Needs-Based Selling
- Phone Sales
- Lead Follow-Up
- Policy Education
- Objection Handling
- Client Retention
- Compliance & Licensing
- Customer Service
- Call Center Experience
- Upselling & Cross-Selling
- CRM Documentation
- Time Management
Certification
Life, Health & Accident Insurance License, Active, 10/2027
Timeline
Client Service Coordinator
Trillium / Love's Alternative Energy
11.2022 - Current
Sales Representative
Pink Energy
05.2022 - 10.2022
Customer Service Relations Agent
PODS
03.2012 - 04.2015
Medical Case Manager
APPS Paramedical Services
01.2009 - 03.2012
Sales Operations Specialist
UnitedHealthcare
02.2001 - 01.2009