MARIDEAN WILLIAMSON
Mabank
Summary
Remote Administrative Assistant with over 13 years of extensive expertise in customer service and administrative support. Proven ability to handle customer inquiries and resolve issues efficiently, while maintaining high standards. Demonstrates exceptional skills in efficient multitasking, strategic networking, and diagnostic analysis, ensuring high customer satisfaction and fostering loyalty. Known for enhancing operational efficiency and fostering collaborative team environments through clear communication and adaptability.
Overview
13
13
years of professional experience
Work History
Remote Admin Support
Remote
06.2022 - Current
- Enhance client satisfaction through reliable and attentive service.
- Skillfully manage grooming, feeding, and medication for various species.
- Address pet needs and client requests promptly, fostering trust.
- Provided attentive pet care, ensuring each animal's well-being and comfort, fostering trust and satisfaction among clients.
Remote Admin Support
Tilted Angles Studios
09.2019 - 05.2025
- Answered calls, coordinated patient care, scheduled staff, filed documents, and supported projects.
- Facilitated smooth communication between patients and nursing staff, ensuring timely responses to patient needs and enhancing overall care quality.
- Streamlined scheduling processes for RN/PT/OT services, achieving substantial improvements in appointment efficiency and patient satisfaction.
Remote Patient Coordinator
Comprehensive Plus Home Health
06.2018 - 08.2019
- Managed patient inquiries and service coordination, boosting satisfaction and efficiency.
- Streamlined technician schedules and billing, enhancing operational flow.
- Oversaw inventory and product distribution, ensuring timely service delivery.
- Coordinated technician schedules and billing, streamlining operations and reducing appointment wait times, leading to improved service efficiency.
- Managed inventory levels effectively, ensuring optimal stock availability, which contributed to seamless product distribution and minimized delays.
Secretary/ Receptionist
Diamond M Co. and MorWill Pools
Mabank
06.2012 - 06.2018
- Streamlined appointment scheduling processes, enhancing office efficiency, and ensuring timely service delivery to clients.
- Maintained detailed records and performed data entry, facilitating accurate reporting and contributing to informed decision-making.
- Enhanced communication protocols to ensure timely updates, leading to increased client satisfaction and improved service response times.
Education
Some College (No Degree) - Art Education
Flagler College
Saint Augustine, FL05-2016
High School Diploma -
Mabank High School
Mabank, TX05-2014
Skills
- Customer-focused adaptability
- Strategic networking skills
- Customer service proficiency
- Clear and concise communication
- Efficient multitasking in phone support
- Experienced in software applications
- Diagnostic analysis proficiency
- Client support engagement
Timeline
Remote Admin Support
06.2022 - Current
Remote Admin Support
Tilted Angles Studios
09.2019 - 05.2025
Remote Patient Coordinator
Comprehensive Plus Home Health
06.2018 - 08.2019
Secretary/ Receptionist
Diamond M Co. and MorWill Pools
06.2012 - 06.2018
Some College (No Degree) - Art Education
Flagler College
High School Diploma -
Mabank High School
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