Maridian Broadus

Quality and Eligibility Support Division (QESD)

• Determine Integrated Fraud Detection report status.
• Correspond with clients, employers, third-party income suppliers, and Bureau of Public Assistance Investigators (BPAI) to obtain income verifications.
• Analyze information and create discrepant packets to include income verifications, budgets, timelines, and case comments.
• Refer discrepant cases to BPAI for prosecution or to an Administrative Disqualification Hearing (ADH) for Intentional Program Violation reviews.
• Process Welfare-to-Work non-compliance requests.

• Followed classroom lesson plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Developed syllabi and lesson plans.
• utilized PowerPoint presentations.
• Facilitated on-site learning through verbal and written instruction.
• Created eLearning courses facilitated via Zoom.
• Developed students'' critical thinking skills through interactive classroom activities and discussions.
• Classroom management.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.

· Client contact via telephone/email.

· retrieved client documents.

· Scheduled appointments.

· Approved ancillary payments.

· Input client data into an Excel spreadsheet.

· Notated and updated client files using various databases.

· Analyzed and archived closed contracts.

· Scanned documents.

· Filed documents.

· Created new folders and scanned relevant documents.

· Directed traffic flow into office.

• Supervised a team of six.
• Trained new workers.
• Assumed responsibility for personnel at polling site.
• Resolved voting issues with public.
• Operated voting equipment.
• Maintained records and logs of work performed and materials used.
• Oversaw employee's attendance record,
• Supervised site set-up and tear-down.