Maridja Fanguy
Hudson,FL
Summary
Successful Pharmacy Technician bringing 7 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Fortrea
09.2022 - Current
- Developed and implemented improvements to pharmacy organization system.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Pharmacy Technician
CLRx Pharmacy
06.2022 - 09.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Head Cashier
Home Depot
10.2021 - 06.2022
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a committment to customer satisfaction.
- Helped customers find specific products, answered questions and offered product advice.
Lead Pharmacy Technician
SEGrocers
02.2015 - 10.2021
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Cashier/Customer Service Representative
SEGrocers
11.2013 - 02.2015
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Arts - Pharmacy
Hillsborough Community College
Tampa, FLHigh School Diploma -
Alonso High School
Tampa, FL06.2014
Skills
- 03 SKILLS Time Management
- Leadership
- Fast Learner
- Pharmaceutical
- Operations
- Computer Skills
- Communication Skills
- Microsoft Office
- Ability to Work in a
- Team
- Customer Service
- Data Entry
- Problem-Solving Skills
- Answering and Routing Calls
- Detail-Oriented
- Verbal and Written Communication
- Prioritization and Organization
- Resolving Customer Issues
- Insurance Billing
- Prescription Filling and Labeling
- Dispensing Medications
- Workflow Optimization
- Cleaning and Sanitizing
- Cash Register Operations
- Patient Profile Setup
- Recordkeeping and Documentation
- Insurance Verification
- Payment Processing
- Relationship Building
- Verifying orders
- Labeling Accuracy
- Drug Classification Knowledge
Certification
- Certified Pharmacy Technician (CPhT)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Fortrea
09.2022 - Current
Pharmacy Technician
CLRx Pharmacy
06.2022 - 09.2022
Head Cashier
Home Depot
10.2021 - 06.2022
Lead Pharmacy Technician
SEGrocers
02.2015 - 10.2021
Cashier/Customer Service Representative
SEGrocers
11.2013 - 02.2015
Associate of Arts - Pharmacy
Hillsborough Community College
High School Diploma -
Alonso High School
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