Tawanna Smith
Garden City
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
25
25
years of professional experience
Work History
Administrative
Chrysler Assemble Line/Floater
10.2012 - 05.2025
- Assisted quality assurance by inspecting vehicles and fixing defects.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Operated various machines used in production processes.
TD Auto Finance Discounter (Chrysler Financial)
02.2011 - 03.2012
- Truth and Lend retail contracts.
- Processed loan origination for customers attempting to purchase new/used vehicles.
- Updated form verification for customers.
- Book and complete deals between dealerships and customers.
- Conducted daily meetings with a team of 30+ individuals, informing team members of new state laws in regards to retail contracts.
- Provided Technical support to my peers with regards to their desktop computers.
Customer Service Rep
Dialogue Marketing
02.2009 - 02.2011
- Telecommunications.
- Promoted the organization's products and services.
- Researched and resolved complaints to ensure customer retention and satisfaction.
- Billing, sales, address changes, simplistic tech support and general plan detail for the Jitterbug cell phones.
- Maintained a quality monitoring score of 90% or greater.
- Maintained top sales rep title from June 2010 to February 2011.
- Data Entry.
- Provided Technical support to my peers with regards to their desktop computers.
- Provided technical support to customer’s with regards to the company’s website
Customer Service Representative
AAA of Michigan
03.2000 - 05.2008
- Assisted my fellow team members, as well as several departments with technical support.
- Conducted weekly meeting’s with a team of 20+ individuals recapping monthly goals, incentives, and production, also mapping future expectations.
- Received inbound calls to assist AAA Members with renewing their memberships, upgrades, cancellations, update personal information, new business and transferring calls.
- Assisted basic troubleshooting problems through the AAA website, provided assistance with candidates for Drivers Training courses, process course payments and membership dues.
- Obtained experience in working with GPS systems to locate members in need of roadside assistance for dispatching towing facilities.
- Provided excellent customer service by answering billing inquires, solving account issues, building relationships while being empathic.
- Exceeded target goals and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on every call to ensure quality.
- Handled 50+ calls daily, while consistently meeting high service standards.
- Data Entry.
- Provided technical support to customer’s with regards to the company’s website.
Customer Service Representative
AAA of Michigan
03.2000 - 05.2008
- Assisted my fellow team members, as well as several departments with technical support.
- Conducted weekly meeting’s with a team of 20+ individuals recapping monthly goals, incentives, and production, also mapping future expectations.
- Received inbound calls to assist AAA Members with renewing their memberships, upgrades, cancellations, update personal information, new business and transferring calls.
- Assisted basic troubleshooting problems through the AAA website, provided assistance with candidates for Drivers Training courses, process course payments and membership dues.
- Obtained experience in working with GPS systems to locate members in need of roadside assistance for dispatching towing facilities.
- Provided excellent customer service by answering billing inquires, solving account issues, building relationships while being empathic.
- Exceeded target goals and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on every call to ensure quality.
- Handled 50+ calls daily, while consistently meeting high service standards.
- Data Entry.
- Provided technical support to customer’s with regards to the company’s website.
Education
Certification -
Infosys/Wayne County Community College District Boot Camp
Detroit, MI07.2012
Certification - undefined
New Horizon Computer Learning Center
Farmington Hills, MI10.2010
Skills
- Infosys/Wayne County Community College District Boot Camp
- Accelerated software engineering course covering software development fundamentals, relational database management systems, objected oriented programming concepts and software development life cycles
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Updated job knowledge by studying state-of-the-art development tools, programming techniques, participated in educational opportunities; read professional publications, while maintaining personal networks and participating in professional organizations
- Certifications: CompTIA A
- Systems: Windows 9X/NT/2000/XP/2K3/2K7/2K10
- Databases: Oracle 11, SQL Plus, RDBMS, ACE, CVM
- Languages: SQL, HTML, C, C, Java
- Software: MS Project, MS Visio 2010, MS Office, WebSphere Business Modeler, Visual Studio 2010, Eclipse, , Raptor, Alice, Lucent Technologies, Payment Processing Systems, CRM, Clarify, D2000, PeopleSoft
Notes
- I have recently completed a vigorous training program for Software Engineering, this was a 4 year course completed within 4 months. The training was from 9am to 7pm Monday- Friday. I am currently seeking contract or Full Time employment and willing to travel but unfortunately unable to relocate. Thank you for this opportunity and I look forward to speaking with you soon.
- Salary requirement negotiable
Timeline
Administrative
Chrysler Assemble Line/Floater
10.2012 - 05.2025
TD Auto Finance Discounter (Chrysler Financial)
02.2011 - 03.2012
Customer Service Rep
Dialogue Marketing
02.2009 - 02.2011
Customer Service Representative
AAA of Michigan
03.2000 - 05.2008
Customer Service Representative
AAA of Michigan
03.2000 - 05.2008
Certification - undefined
New Horizon Computer Learning Center
Certification -
Infosys/Wayne County Community College District Boot Camp