Marie Alaniz

Evaluated training programs to ensure effectiveness in employee competency development.
Conducted New Employee Orientations and ongoing training sessions for existing staff.
Collaborated with various departments to tailor training approaches to specific needs.
Implemented innovative instructional strategies to engage trainees actively.
Developed new teaching techniques while adhering to guidelines from HHSC Facility Support Services.
Supported fellow trainers during workshops, enhancing overall training quality.
Adjusted to dynamic work assignments based on facility requirements.

Provided quality rehabilitation programming to patients, facilitating successful community reintegration.

Screened, interviewed, and onboarded qualified Rehabilitation Technicians to support program delivery.

Conducted therapeutic activities including interactive games, arts and crafts, and team-building exercises.

Documented patient behavior and participation levels, ensuring accurate reporting of progress notes.

Assessed patient needs through behavioral observations, tailoring therapeutic activities accordingly.

Planned and implemented workshops addressing specific patient needs and interests.

Participated in meetings and special projects, contributing feedback and addressing concerns.

Maintained equipment and supplies, conducting weekly checks and ensuring proper inventory management.

• Facilitated daily living activities and personal hygiene for patients.
• Monitored patient behaviors, reporting changes to nursing staff promptly.
• Supported therapeutic activities and group sessions for mental health enhancement.
• Documented patient observations and care accurately in electronic health records.
• Collaborated with multidisciplinary teams to formulate comprehensive patient care plans.
• Educated patients on coping strategies and available mental health resources.
• Maintained a safe, clean environment throughout the facility.
• Trained new staff on patient care protocols and safety standards.

• Resolved customer inquiries through phone and online communication channels.
• Guided team members on best practices for customer interactions and service resolutions.
• Managed complex customer issues, ensuring timely follow-up and resolution.
• Trained new staff on company policies, systems, and effective service techniques.
• Documented customer interactions in the CRM system for accurate record-keeping.
• Identified root cause of recurring problems or complaints from customers by analyzing data sets from various sources including surveys, focus groups, interviews.
• Took ownership of escalated cases from other team members ensuring that resolution was provided promptly while maintaining excellent communication with customers throughout the process.
• Trained new staff members on company policies, procedures, and standards related to customer service.

• Managed daily operations of customer service team at Sprint.
• Trained and developed team members on customer service protocols.
• Oversaw scheduling and workflow management for efficient service delivery.
• Implemented quality assurance processes to enhance customer interactions.
• Resolved complex customer issues with effective problem-solving techniques.
• Facilitated regular team meetings to promote collaboration and feedback.
• Assisted with recruitment efforts by screening job applicants and conducting interviews.
• Organized team meetings to discuss new products, services or changes in policy or procedure.
• Conducted regular performance reviews of customer service representatives to ensure quality standards were met.