Marie Alexis
Palm Beach,FL
Summary
Dynamic Access Center Representative at NYU Langone Health with expertise in complaint resolution and call handling. Proven track record of enhancing patient satisfaction through efficient service and streamlined processes. Strong organizational skills complemented by a commitment to teamwork and mentorship, driving performance improvements and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Access Center Representative
NYU Langone Health
09.2022 - Current
- Handled complex insurance queries efficiently, utilizing thorough understanding of coverage plans to provide accurate information.
- Maintained detailed knowledge of company policies, procedures, and services to confidently answer customer inquiries.
- Provided exceptional support to patients, ensuring all needs were met within a timely manner.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Collaborated with team members to achieve monthly performance goals.
- Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
- Ensured adherence to HIPAA regulations while managing sensitive patient data throughout daily tasks.
- Assisted customers with scheduling appointments, resulting in increased patient satisfaction.
Team Leader
Checkers Restaurant
06.2020 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
Front Desk Receptionist
Home Health Agency
01.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Science -
Palm Beach State College
Lake Worth, FL12-2024
High School Diploma -
Lake Worth High School
Lake Worth, FL05-2020
Skills
- Complaint resolution
- Organization
- CRM software
- Call handling
- Friendly and outgoing
- Customer service
- Problem-solving
- Team leadership
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
- Appointment scheduling
- Insurance verification
- Registration and scheduling
- Teamwork
- Punctual and hardworking
- Multitasking
- Active listening
- Critical thinking
Languages
French
Native or Bilingual
Timeline
Access Center Representative
NYU Langone Health
09.2022 - Current
Team Leader
Checkers Restaurant
06.2020 - 01.2022
Front Desk Receptionist
Home Health Agency
01.2020 - 11.2021
Associate of Science -
Palm Beach State College
High School Diploma -
Lake Worth High School
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