Marie Alfred
Atlanta,GA
Summary
Professional logistics dispatcher with proven ability to manage and optimize dispatch operations. Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in multitasking, and using Dispatch/CSR software to enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Sr. Router
Courier Express
06.2017 - 10.2025
- Directed routing, dispatching and tracking of 9-10 fleet vehicles at a time
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Conducted regular audits of router configurations to identify vulnerabilities or potential improvements within the existing setup.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
Assistant Manager of Operations
XPO Logistics
08.2015 - 06.2017
- Streamlined operational processes to enhance efficiency and reduce delays in logistics operations.
- Led cross-functional teams to implement process improvements resulting in increased productivity and accuracy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Handled 50-100 "high risk" inbound calls daily
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Retention Specialist
Coverdell Insurance
02.2013 - 08.2015
- Developed client retention strategies to enhance customer loyalty and satisfaction.
- Presented high-levels of customer service.
- Explained new coverage options & services to existing/new customers.
- Monitored and reported the results of retention efforts.
- Managed 70-125 inbound/outbound calls daily
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Maintained a 92-96% Member retention rate
Customer Accounts Coordinator
Aarons Inc.
09.2012 - 02.2013
- Worked in fast-paced environment to complete set amount of quotas per day, per customer, per order, 50-75 daily inbound/outbound calls
- Close sales cycle by converting referred customers to rent-to-own agreements/Contracts.
- Coordinated customer account management to ensure accurate order processing and timely delivery.
- Established relationships with new and existing customers.
- Created, managed and execute plans to increase sales and conversion percentage.
- Resolved complex billing and payment issues for imbalanced, accurate accounts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Customer Service Agent/Team Lead
Direct TV
11.2008 - 04.2012
- Handled and qualified new customer's accounts and set-ups.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Operated telephone, radio, and computer-assisted dispatch communications equipment and software.
- Employee of the Month Award and incentives for Performance and Driving Record High Sales.
- Performed Coaching sessions with a team of 10 to 15 employees on quality assurance.
- Managed complaints and provided effective solutions to improve service quality.
- Coached team members in techniques necessary to complete Sunday NFL Ticket sales.
Education
National Career Readiness Certificate - Silver
Chattahoochee Technical College
Marietta, GA2017
Nursing Assistant -
FLC Healthcare Academy
Delray Beach, Florida2010
Criminal Justice Program -
Everest University
Pompano Beach, Florida2008
Skills
- Haitian/French Creole Bilingual
- Customer Accounts Management
- Team Leadership
- Attention to Detail
- Problem Solving
- Dispatch Coordination
- Route Navigation
- Stress Tolerance
- Staffing Coordination
- Remote Access
- Network Troubleshooting
- Process Improvement
- Operations management
- Up-Selling & Cross Selling
- Project Management
- Medical Abbreviations
LANGUAGES
Creole/French
Timeline
Sr. Router
Courier Express
06.2017 - 10.2025
Assistant Manager of Operations
XPO Logistics
08.2015 - 06.2017
Retention Specialist
Coverdell Insurance
02.2013 - 08.2015
Customer Accounts Coordinator
Aarons Inc.
09.2012 - 02.2013
Customer Service Agent/Team Lead
Direct TV
11.2008 - 04.2012
National Career Readiness Certificate - Silver
Chattahoochee Technical College
Nursing Assistant -
FLC Healthcare Academy
Criminal Justice Program -
Everest University
AREAS OF KNOWLEDGE
- Oral/written communication
- Leadership skills
- Fluent in French/Creole
- Time management skills
- Type 65 wpm
- MS Office Suite 2019
- Accounting software Knowledge
- Microsoft Windows 10
- Strong analytical skills
- Problem Solving
- Customer service