Marie Alhour

Provided trauma-informed care to animals affected by neglect and abuse, demonstrating emotional resilience.

• Supported families during pet intake and adoption through compassionate communication and resource navigation.
• Coordinated with shelter staff to uphold safe, sanitary environments and maintain animal welfare standards.
• Connected pet owners with community services for low-cost veterinary care and food assistance.
• Utilized adaptive problem-solving and effective de-escalation techniques in crisis situations.
• Maintained accurate intake records and care documentation, ensuring confidentiality and detail orientation.
• Fostered inclusive support for diverse populations in Phoenix, showcasing multicultural sensitivity and professionalism.
• Organized donation drives to enhance community outreach initiatives.

• Provided trauma-informed support during surgical procedures, ensuring patient comfort and reassurance.
• Established effective communication protocols between patients and healthcare providers.
• Assisted physicians with clinical procedures under licensure to enhance operational efficiency.
• Selected and procured laser equipment for clinic use, optimizing treatment options.
• Trained administrative staff on office procedures and customer service excellence.
• Ensured compliance with health regulations and office policies throughout operations.
• Maintained organized filing systems for records and documentation, facilitating quick access.
• Maintained strict documentation of patient interactions and procedures in compliance with HIPAA .
• Performed regular audits of patient charts to ensure accuracy and completenessand medical regulations
• Tracked invoices and monitored client payments, ensuring accurate accounts management.