Marie Anthony
Augusta,GA
Summary
Dynamic Logistics Manager with a proven track record at JAR Logistics, enhancing on-time delivery rates through strategic transportation management and fostering strong vendor relationships. Adept in team leadership and continuous improvement, I excel in optimizing inventory processes and driving customer satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Logistics Manager
JAR Logistics
02.2025 - Current
- Coordinated logistics operations to ensure timely delivery of goods.
- Managed inventory levels, optimizing stock replenishment processes.
- Implemented cost-saving measures in transportation and warehousing.
- Analyzed supply chain performance data to identify improvement areas.
- Developed and maintained relationships with vendors and carriers.
- Streamlined order processing workflows to improve customer satisfaction rates.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
Customer Care Advocate
Bread Financial
11.2022 - 02.2025
- General customer service for credit card customers.
- Assist callers with payments, answered questions on redeeming points or using the account
- Update address information.
- Assist with basic website and mobile app troubleshooting
Member Service Representative
Sitel
09.2021 - 10.2022
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Verified personal information before any account info was released.
- Assist calling members with banking needs, from account balances and funds transfers to investigating declining cards and reporting fraud. All verbiage is scripted with little room for deviation.
- Assist with online banking issues such as enrolling/ set up, unlocking online accounts, verifying username/log in ID, resetting passwords, external account set up, and general troubleshooting.
Assistant Manager
Tropic Tours
06.2016 - 05.2017
- Assisted in daily operations to enhance guest experiences and streamline service delivery.
- Coordinated team schedules between Passenger Drivers, Luggage Carriers, and Group Activities to ensure optimal staffing levels during peak travel seasons.
- Managed customer inquiries and resolved issues promptly to maintain high satisfaction rates.
- Implemented training programs for new staff, improving onboarding efficiency and team cohesion.
Desk Manager
Tropic Tours
10.2015 - 06.2016
- Managed daily operations of front desk, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service protocols and reservation systems.
- Implemented streamlined communication strategies between departments to enhance guest experiences.
- Resolved guest inquiries and complaints, maintaining high satisfaction levels through effective problem-solving.
- Coordinated scheduling of tours and activities, optimizing resource allocation for maximum efficiency.
- Maintained accurate records of bookings and transactions using property management software.
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the hotel''s reputation.
- Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
- Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
Desk Attendant
Tropic Tours
06.2011 - 10.2015
- Assisted guests with check-in and checkout processes, ensuring smooth arrivals and departures.
- Managed booking inquiries through phone and email, providing timely information to customers.
- Monitored facility cleanliness and organization, maintaining a welcoming environment for visitors.
- Conducted regular inventory checks on supplies, ensuring availability of essential items for operations.
- Resolved guest concerns promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
- Maintained a clean and organized front desk area for optimal guest interaction.
- Greeted guests entering and exiting facility.
- Completed cashier and point of sale operations.
- Established relationships with guests to grow and retain client base.
- Improved workflow efficiency through effective organization of paperwork related to reservations, billings, and other administrative tasks.
Education
No Degree - Statistical Economics
Carnegie Mellon University
Pittsburgh, PAHigh School Diploma -
Charlotte Amalie High School
St. Thomas USVISkills
- Communication skills
- CRM systems
- Financial management
- Sales forecasting
- Sales planning
- Shipping and receiving
- Warehouse management
- Distribution management
- Operational management
- Team management
- Logistics management
- Work delegation
- Transportation management
- Documentation
- Mentoring and training
- Supplies inventory
- Continuous improvement
- Safety standards
- Order fulfillment
- Employee supervision
- Shipment scheduling
- Client relationship management
- Fleet oversight
- Cost reduction strategies
- Critical thinking
- Inventory management
- Relationship building
- Team collaboration
- Customer service
- Decision-making
- Schedule management
- Staff supervision
- Staff management
- Daily operations management
- Workload management
- Delivery scheduling
Certification
Certified Business Relationship Manager (CBRM)
Timeline
Logistics Manager
JAR Logistics
02.2025 - Current
Customer Care Advocate
Bread Financial
11.2022 - 02.2025
Member Service Representative
Sitel
09.2021 - 10.2022
Assistant Manager
Tropic Tours
06.2016 - 05.2017
Desk Manager
Tropic Tours
10.2015 - 06.2016
Desk Attendant
Tropic Tours
06.2011 - 10.2015
No Degree - Statistical Economics
Carnegie Mellon University
High School Diploma -
Charlotte Amalie High School