Marie-Antoinette Rundle
Redmond,WA
Summary
Organized Health Unit Coordinator with 20 years of progressive experience in an Emergency Department planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
21
21
years of professional experience
Work History
Health Unit Coordinator
Kaiser Permanente
05.2021 - Current
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Health Unit Coordinator
Swedish Medical Center
04.2003 - 10.2023
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Demonstrate a high level of attention to detail which is critical when dealing in patient care.
- Recognize possible issues and acts proactively to avoid a negative impact on patient care.
- Able to process the flow and events occurring within the Emergency Department.
Education
Bookkeeping Certificate - Accounting
Olympic College
Bremerton, WAAccounting Certification
Highline College
Seattle, WAGED -
Olympic College
Bremerton, WA05.1984
Skills
- Workflow Coordination
- Records Management
- Training and Mentoring Abilities
- Attention to Detail
- Organizational Skills
- HIPAA Compliance Understanding
- Healthcare Software Knowledge
- Data Entry Accuracy
- Professionalism and Ethics
- Critical Thinking Abilities
- Empathy and Compassion
- Customer Service Orientation
- Multitasking Capabilities
- Epic Systems
- Basic Life Support for Health Care Providers (BLS)
Timeline
Health Unit Coordinator
Kaiser Permanente
05.2021 - Current
Health Unit Coordinator
Swedish Medical Center
04.2003 - 10.2023
Bookkeeping Certificate - Accounting
Olympic College
Accounting Certification
Highline College
GED -
Olympic College
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