Summary
Overview
Work History
Education
Skills
PROFESSIONAL ASSOCIATIONS
Timeline
Generic

Marie Antoinette Silva

Morgan Hill,USA

Summary

Deputy Director with extensive expertise in municipal operations, leveraging over two decades of experience in public service, helping departments identify areas of opportunity and strategically plan actionable and attainable goals to elevate deliverables to meet the needs of the city and community. My experience includes strategic planning, operational auditing, employee supervision and development, and leading necessary and difficult change to improve service performance. Adept in data analysis, administrative report development and review, public presentations, public records request management, budget development, and contract management. Proven track record in leading diverse union-represented teams, fostering inclusive, honest, and collaborative relationships for the benefit of all involved. Committed to continuous improvement and innovative solutions, ensuring compliance with regulations, paving the path for operational excellence in service to others.


Overview

27
27
years of professional experience

Work History

Deputy Director of Parks and Recreation

City of San Mateo
11.2023 - Current
  • Guide and direct department operations, strategic planning, goal setting, budget development and accountability, elevating responsiveness and fostering synergistic relationships with internal partners and community members.
  • Perform comprehensive evaluations of department and division operational activities, staffing structures, budget and fiscal performance to better lead and elevate department deliverables.
  • Manage, supervise, and train diverse union represented teams, driving operational efficiency and elevated customer service through strategic leadership, trust-based employee engagement, and resource optimization.
  • Develop and present administrative reports and presentations for city manager, commissions, council, special groups (internal and external) on departmental actions, projects, and procurement activities in accordance with local municipal codes and the California Brown Act.
  • Develop and direct department workplans to meet city council and city manager initiatives and goals.
  • Guide, direct and correct employee activities to ensure performance is compliant with policies, procedures, local and state laws.
  • Facilitate recruiting processes, interview panels, hiring for various department roles; Mentor and develop staff, fostering a culture of excellence and continuous improvement.
  • Auditing procurement and agreement contracts for services, goods and construction; coaching and directing department personnel to ensure adherence to city policy and municipal code requirements.
  • Respond to citizen complaints and inquires, bridging gaps with transparent conversations.
  • Attend meetings on behalf of the department and City Manager’s office.
  • Manage department budget of $20.7M- Recreation, Arbor, Golf and Visitor Services, Parks and Landscaping, Business Administration, and Capital Improvement Projects.
  • Department lead and subject matter expert on public records request that includes review and release in adherence with California Public Records Act.
  • Due to a vacancy in Public Works, I managed the workload for both, Deputy Director of Parks and Recreation and Facilities Fleet Manager for three months.

Facilities and Fleet Services Manager

City Of San Mateo, Public Works
08.2022 - 11.2023
  • Managed and directed diverse teams in Facilities, Fleet, and Capital Projects, driving operational responsiveness and improved customer service through strategic leadership and resource optimization.
  • Audited and analyzed operations to identify improvements, driving efficiency and improved service quality.
  • Cultivated trust-based relationships with stakeholders, fostering collaboration and transparency.
  • Managed an operational budget management of $5.9M and CIP budget of $7.9M, optimizing resource allocation and accountability.
  • Negotiated, procured, developed and managed agreements for services, goods and construction in adherence to city policy and municipal code requirements.
  • Recruited, onboarded, and trained staff, ensuring performance aligns with organizational standards and goals.
  • Developed performance improvement and coaching plans for union employees, enhancing team capabilities and individual growth.
  • Developed and directed division workplans to meet city council and city manager initiatives and goals, specifically the top priority to develop the transition plan to electrify vehicle assets and the infrastructure plan for the various city locations.
  • Developed and presented administrative reports and presentations for city manager, commissions, council, special groups (internal and external) on departmental actions, projects, and procurement activities in accordance with local municipal code and the California Brown Act.
  • Conducted comprehensive operational audits, identifying key improvement areas to enhance efficiency and service delivery across multiple departments; ensure compliance with local, state, and federal entities related to fuel and fleet activities.
  • Lead for public records request that included review and release in adherence for state laws for division.

Police Technical Services Administrator

City Of San Mateo, San Mateo Police
07.2016 - 08.2022
  • Managed and directed operations for 24x7 9-1-1 center, Records, Property/Evidence, and Police Technology.
  • Conducted comprehensive budget evaluations, optimizing resource allocations, and responsiveness to stakeholders.
  • Led recruitment, hiring, training, and performance evaluation of union represented civilian staff.
  • Investigated, procured and implemented technology, ensuring compliance with state and federal laws, system integrity and protection.
  • Analyzed police data to inform chief and city manager to help support strategic decision-making and responsiveness to the community.
  • Spearheaded modernization of policies and procedures for Police civilian division, aligning with best practices and operational needs.
  • Managed full-cycle projects from timeline development to implementation, ensuring seamless rollout and coaching for quality performance.
  • Negotiated, procured, developed and managed agreements for services and goods in adherence to city policy and municipal code requirements.
  • Served as liaison with city and county working groups; delivered public presentations to foster community engagement and transparency.
  • Responsive to citizen complaints and inquires.
  • Lead for public records request that included review and release in adherence for state laws for department.

Gas Dispatch Operations Manager

Pacific Gas and Electric
09.2013 - 07.2016
  • Managed and directed staff for a 24/7 Emergency Communication Center, budget, and technology accountability for gas utility operations serving most of California territory.
  • Served as liaison between Field Operations leadership teams across California, corporate offices, and emergency services for seamless operations.
  • Developed and implemented policy improvements and performance plans, enhancing operational efficiency and employee productivity in gas utility management.
  • Conducted comprehensive budget evaluations, optimizing resource allocation for emergency communication center and related gas utility operations.
  • Co-created Gas Operations Mentorship Program, fostering employee growth in supervisory and technical skills for rotational and permanent roles.

Police Communications Supervisor

City of San Jose, San Jose Police Department
11.1998 - 09.2013
  • Held various positions in my career in communications from a 9-1-1 Call taker, Dispatcher, Communications Training Officer, Tactical Dispatcher, supervisor to my final position as Communications Training and Recruiting Manager where I was responsible for recruiting, hiring, curriculum development, onboarding and training new Communications employees.
  • Responsibilities ranged from planning and scheduling Training Unit activities projecting two years in advance, planning testing and academy timeframes, posting of vacant positions in accordance with civil service rules, reviewing applications for minimum qualifications, facilitating testing phases, administering California POST Public Safety Dispatcher exam and Critical Exam, organizing and facilitating oral boards, background processing to selection.
  • Onboarding of dispatch employees, coordinating and teaching Public Safety and Dispatch academies and Continuous Professional Training (CPT) annually in accordance with California POST.
  • Developed Promotional Testing program to help staff prepare for promotional opportunities.

Education

Master of Public Administration -

American Public University
Charles Town, WV
01.2020

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
01.2012

Skills

  • Courageous Leadership
  • Strategic Planning
  • Budget Management
  • Performance Management
  • Project Management
  • Public Speaking
  • Change Management
  • Operational Efficiency Auditing
  • Employee Training
  • Contract Management
  • Data Analysis
  • Subject Matter Expert Public Records Request
  • Administrative Report Development
  • Presentation Development
  • Inclusive Communicator
  • Policy Development
  • Bold Collaborator
  • Bilingual (English/Spanish)
  • Experience with Eden, Workday, Exterro, GovQA, Engergov, PrimeGov
  • Stakeholder relations
  • Budget preparation

PROFESSIONAL ASSOCIATIONS

  • ICMA-International City/County Management Association
  • MMANC- Municipal Management Association of Northern California
  • LGHN- Local Government Hispanic Network, Unidos NorCal
  • SHRM- Society for Human Resources Management
  • CPRS-California Parks and Recreation Society

Timeline

Deputy Director of Parks and Recreation

City of San Mateo
11.2023 - Current

Facilities and Fleet Services Manager

City Of San Mateo, Public Works
08.2022 - 11.2023

Police Technical Services Administrator

City Of San Mateo, San Mateo Police
07.2016 - 08.2022

Gas Dispatch Operations Manager

Pacific Gas and Electric
09.2013 - 07.2016

Police Communications Supervisor

City of San Jose, San Jose Police Department
11.1998 - 09.2013

Bachelor of Science - Business Management

University of Phoenix

Master of Public Administration -

American Public University

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