Marie Baetge
North Chili,NY
Summary
Proven leader in project management and customer relations, significantly enhancing installation logistics and customer satisfaction at Servicepros. Expert in dispatch coordination and fostering team productivity, I've driven successful large-scale projects to completion within budget. My tenure at Lowes Home Improvement honed my technical knowledge and client relations, ensuring high standards and continuous improvement.
Overview
22
22
years of professional experience
Work History
Install Coordinator
Servicepros.
03.2024 - Current
- Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
- Implemented quality control checks during the installation process, ensuring high standards were consistently met across all projects.
- Analyzed performance metrics regularly to identify areas for potential improvement in the installation process.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
Pro Desk Cashier
Lowes Home Improvment
12.2020 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Back End Manager
Lowes Home Improvment
12.2002 - 06.2020
- Implemented robust security measures to protect sensitive data from unauthorized access or breaches.
- Improved backend operations by streamlining processes and implementing efficient systems.
- Enhanced team productivity by providing clear guidance, ongoing training, and regular feedback.
- Ensured compliance with industry best practices regarding coding standards, privacy regulations, and security protocols.
- Promoted a culture of continuous improvement within the team through regular reviews, retrospectives, and staff development opportunities.
Education
Diploma -
Armijo High School
Fairfield, CASkills
- Dispatch Coordination
- Site Inspection
- Installation scheduling
- Health and safety compliance
- Client Relations
- Work Order Management
Timeline
Install Coordinator
Servicepros.
03.2024 - Current
Pro Desk Cashier
Lowes Home Improvment
12.2020 - 03.2024
Back End Manager
Lowes Home Improvment
12.2002 - 06.2020
Diploma -
Armijo High School
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