Marie Baker
Floral City
Summary
Dynamic customer service professional with proven skills in cash handling and complaint resolution. Committed to enhancing customer satisfaction through effective transaction processing and point-of-sale operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Circle K Convenience
Inverness
06.2025 - Current
- Provided friendly and prompt service to enhance customer satisfaction.
- Managed cash register operations, including handling cash and credit transactions.
- Assisted customers with product selections and answered inquiries effectively.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained cleanliness and organization of the checkout area consistently.
- Resolved customer complaints by listening actively and providing solutions quickly.
- Stocked shelves and organized merchandise to promote a welcoming environment.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Customer Service Representative
Tru Value Rental
Crystal River
12.2024 - 06.2025
- Maintained cleanliness and organization of rental displays.
- Provided support during equipment returns and inspections.
- Handled customer complaints and resolved issues efficiently.
- Processed rental agreements and maintained accurate records.
- Assisted customers with rental inquiries and product selection.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
Server Cashier
Arts Diner
Homosassa
03.2016 - 10.2021
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Handled cash transactions and processed payments using POS systems.
- Took and processed customer orders accurately and efficiently.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
Server
Seafood Sellar
Crystal River
02.2011 - 07.2020
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant procedures and menu items.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Managed food and beverage orders accurately and efficiently.
- Provided exceptional customer service to ensure positive dining experiences.
- Participated in team meetings to enhance service strategies and operational flow.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Mason County Central High School
Scottville, MI06-1986
Skills
- Cash handling
- Point-of-sale operation
- Customer complaint resolution
- Inventory management
- Transaction processing
- Customer relationship management
Certification
Safe Serve
Timeline
Customer Service Cashier
Circle K Convenience
06.2025 - Current
Customer Service Representative
Tru Value Rental
12.2024 - 06.2025
Server Cashier
Arts Diner
03.2016 - 10.2021
Server
Seafood Sellar
02.2011 - 07.2020
High School Diploma -
Mason County Central High School