Marie Beck
Brooklyn Park,MN
Summary
Diligent and detail-oriented claims specialist with 25 years of customer service experience, providing exceptional support to over 400 customers and managing daily inventory counts. Proficient in administrative tasks, including accounting, purchasing, and office management. Skilled in creating reports and spreadsheets, with expertise in Microsoft Office and JDEnterprise.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Martin-Brower Inc.
06.1998 - 06.2024
- Responsible for processing claims for 2 distribution centers and over 400 customers, created daily OS&D and weekly average claim reports.
- Collaborated with Vendors & Purchasing on promotions, Food & Toys; communicating supply issues and constraints, creating invoices, and creating promotional liability spreadsheets.
- Daily inventory counts.
- Handled all customer service calls, requests, complaints and order adjustments. Took care of inventory and purchases.
- Approved and denied invoices through INSPYRUS, Accounts Payable
- Over 25 years Customer Service experience
- Ordering office supplies
- Research customer issues/resolve/handle all aspects of Customer Service
Education
Diploma -
Grand Rapids High School
Grand Rapids, MN06.1984
Skills
- Created a Customer Service Training Manual for new employees
- Knowledgeable in Microsoft Word, Excel, Publisher, Office, CRM, Salesforce, JDEnterprise, and WMS
- Excellent Communication
- Meticulous attention to detail
- Proactive team player
- Work as a team or independently
- Outlook
- Time Management
- Administrative Experience
- Inventory Counts
- Purchasing
- Experience with UPS & Fed Ex shipping
- Accounts Payable
- Event Planning
Timeline
Customer Service Specialist
Martin-Brower Inc.
06.1998 - 06.2024
Diploma -
Grand Rapids High School