Marie Bellajaro
Las Vegas,NV
Summary
Driven by a passion for sales leadership and team building, I consistently exceeded targets at Balenciaga through strategic thinking and operational efficiency. My expertise in inventory control and staff leadership, coupled with a knack for fostering vendor relationships, has significantly enhanced brand awareness and customer service standards. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Determined [Job Title] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Skillfully controls shrinkage, oversees inventory and leads financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Overview
26
26
years of professional experience
Work History
Associate Store Director
Balenciaga
08.2010 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Selling Supervisor
TODS
02.2008 - 08.2010
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Increased sales revenue by effectively training and managing a team of top-performing sales associates.
- Promoted brand loyalty programs to enhance customer engagement and drive repeat business opportunities.
- Prioritized efficient time management within the team, ensuring tasks were completed on schedule and customer needs were met promptly.
- Maintained compliance with company policies, procedures, and safety guidelines across all aspects of store operations.
- Resolved escalated customer issues promptly, securing long-term relationships built on trust and exceptional service quality.
- Improved store operations efficiency by streamlining processes and delegating tasks appropriately among team members.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
Client Advisor
Jimmy Choo Usa
04.2006 - 02.2008
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Assisted customers with product selection based on individual needs and preferences.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Sales Associate
TODS
09.2003 - 02.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier Supervisor
Prada
11.1998 - 03.2003
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Bachelor of Science - Architecture
University of Santo Tomas
Manila, Philippines03.1988
Skills
- Sales Leadership
- Vendor relationship development
- Brand Awareness
- Staff Leadership
- Business Development
- People Management
- Store operations
- Delegation Abilities
- Retail Management
- Inventory Control
- Leadership Development
- Store Opening and Closing
- Policies and Procedures
- Strategic thinker
- Friendly and Positive
- Operational Efficiency
Timeline
Associate Store Director
Balenciaga
08.2010 - Current
Selling Supervisor
TODS
02.2008 - 08.2010
Client Advisor
Jimmy Choo Usa
04.2006 - 02.2008
Sales Associate
TODS
09.2003 - 02.2006
Cashier Supervisor
Prada
11.1998 - 03.2003
Bachelor of Science - Architecture
University of Santo Tomas