Marie Blacer
Forked River,NJ
Summary
Dynamic and adaptable professional with a proven track record at Bayonne Medical Center, excelling in high-volume call management and superior customer service. Leveraged exceptional communication and empathy to enhance caller satisfaction, alongside proficient switchboard operation skills. Demonstrated commitment to teamwork and continuous improvement, significantly contributing to operational efficiency and positive client interactions.
Overview
20
20
years of professional experience
Work History
Telephone Operator
Bayonne Medical Center
07.2010 - 07.2017
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Operated switchboard and routed incoming calls to appropriate departments.
Paraprofessional
Bayonne Board Of Education
01.1998 - 04.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Provided tailored educational, behavioral, and emotional assistance to each student for achieving positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Administered tests and assessments to evaluate student progress and performance.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Assisted in organization of school events, contributing to vibrant school culture.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Adapted teaching materials for special education students, meeting diverse learning needs.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Participated in professional development workshops, continuously improving teaching skills.
- Monitored student safety during school outings, ensuring secure learning environment.
- Helped teachers manage bus loading and unloading.
- Planned and prepared bibliographies, charts and graphs.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Monitored students in computer lab to enforce proper use of resources.
- Maintained and operated classroom equipment to maximize use and lifespan.
Education
High School Diploma - Business
Dickinson High School
Jersey City, NJ06.1979
Skills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Clerical support
- Schedule coordination
- Flexible schedule
- Empathy and patience
- Call routing
- Telephone reception
- Clear communication
- Paging systems
- Excellent phone demeanor
- Computer skills
- Greeting customers
- Telecommunications
- Information assistance
- Emergency response
- Recordkeeping
- Switchboard management
- Switchboard operation
- Emergency call support
- Tech support collaboration
- Call transferring
- Company directory
- Call transfers
- Telephone etiquette
- Customer support
- Data entry
- Telephone switchboard operation
- Interpersonal communication
- Attention to detail
- Caller assistance
- Paging system operation
- Emergency situation response
- Teamwork
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Relationship building
Timeline
Telephone Operator
Bayonne Medical Center
07.2010 - 07.2017
Paraprofessional
Bayonne Board Of Education
01.1998 - 04.2015
High School Diploma - Business
Dickinson High School
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