Marie Blanchard
Bradenton
Summary
Diligent AR Credit Analyst with a thorough understanding of claim processing procedures and efficient handling of complex claims. Enhancing operational efficiency through accuracy and compliance. Proven track record utilizing attention to detail and analytical skills to effectively resolve issues and support team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Processor
Pilot Catastrophe
10.2024 - 12.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Service Advocate II
Farmers Insurance Group
09.2023 - 10.2024
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Client Billing Specialist
Ensemble Health Partners
09.2021 - 06.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed invoices to ensure timely and accurate billing.
- Improved billing accuracy by cross-referencing data with customer records.
Provider Support Services
Community Health System, Lead
07.2018 - 09.2021
- Coordinated with different service providers to meet clients' individual needs.
- Helped clients navigate social services system and access needed resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
Insurance Refund Specialist/ Provider specialist
Sarasota
05.2016 - 07.2018
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Assistant Manager
Amscot Financial
12.2014 - 05.2016
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Manatee Technical College
Bradenton, FL05-2016
High School Diploma -
Florida Career College
Lauderdale Lakes, FL05-2011
High School Diploma -
Eminence High School
Eminence, KY05-2004
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Professionalism and ethics
- Policy interpretation
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Processed an average of 1000 invoices per month with 100% accuracy, ensuring timely payments and maintaining positive vendor relationships.
- Assisted in month-end closing activities by ensuring all invoices were accurately recorded and reconciled.
- Implemented a tracking system for overdue invoices, reducing late payment penalties by 15%.
- Maintained compliance with company policies and external regulations during audits, resulting in zero discrepancies.
- Resolved customer inquiries and complaints with a 10% satisfaction rate, enhancing overall customer experience.
- Successfully trained and mentored a team of 8 customer service representatives, improving team performance and morale.
Certification
- Certified Adjuster - AL,FL, MI, LA, MN, NM, Department of Insurance.
Timeline
Claims Processor
Pilot Catastrophe
10.2024 - 12.2024
Service Advocate II
Farmers Insurance Group
09.2023 - 10.2024
Client Billing Specialist
Ensemble Health Partners
09.2021 - 06.2023
Provider Support Services
Community Health System, Lead
07.2018 - 09.2021
Insurance Refund Specialist/ Provider specialist
Sarasota
05.2016 - 07.2018
Assistant Manager
Amscot Financial
12.2014 - 05.2016
- Certified Adjuster - AL,FL, MI, LA, MN, NM, Department of Insurance.
High School Diploma -
Manatee Technical College
High School Diploma -
Florida Career College
High School Diploma -
Eminence High School
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