Marie Braun
Bedford
Summary
Dynamic leader with a proven track record at Darden, enhancing guest experiences and fostering a culture of continuous improvement. Excelled in team leadership and problem-solving, significantly boosting customer satisfaction. Expert in hospitality service, showcasing exceptional customer service skills. Achieved notable success in staff development and operational efficiency, embodying a strong work ethic and professional appearance.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Darden
03.2021 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Grand Opening Certified Trainer
Olive Garden Restaurant
01.2018 - 02.2021
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers.
- Promoted a culture of continuous learning by encouraging trainees to seek out additional resources beyond the classroom setting.
Bartender
Olive Garden
03.2017 - 02.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upheld strict regulations for safe alcohol service and food safety.
Server
Olive Garden
11.2016 - 02.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
To-Go Server
Olive Garden
09.2015 - 02.2021
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
Host
Olive Garden
01.2015 - 02.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Testing Coordinator
Uplift Education
01.2014 - 05.2015
- Managed multiple simultaneous projects while maintaining strict deadlines and high-quality standards in test coordination.
- Provided expert guidance on test methodologies, contributing to better understanding among team members and improved performance outcomes.
- Reduced testing errors through meticulous attention to detail and diligent monitoring of testing protocols.
- Enhanced testing efficiency by streamlining test coordination processes and procedures.
- Maintained a secure testing environment by enforcing strict adherence to confidentiality guidelines and security protocols.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
Education
High School Diploma -
Myron B. Thompson Academy
Honolulu, HI05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- High volume dining
- Performance improvement
- Relationship management
- Dining area maintenance
- Tableside etiquette
- Food sales and promotion
- Wine service
- Wine pairings
- Multitasking and organization
- Food safety
- Shift management
- Customer feedback management
- Positive and professional
- Point of sale (POS) system operations
- Team leadership
- High energy and stamina
- Problem-solving
Timeline
Restaurant Manager
Darden
03.2021 - Current
Grand Opening Certified Trainer
Olive Garden Restaurant
01.2018 - 02.2021
Bartender
Olive Garden
03.2017 - 02.2021
Server
Olive Garden
11.2016 - 02.2021
To-Go Server
Olive Garden
09.2015 - 02.2021
Host
Olive Garden
01.2015 - 02.2018
Testing Coordinator
Uplift Education
01.2014 - 05.2015
High School Diploma -
Myron B. Thompson Academy
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