Marie Brown

• Coordinated with vendors and service providers regarding warranty issues and repairs.
• Reviewed invoices for accuracy before submitting them for payment processing.
• Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
• Scheduled and oversaw completion of planned repairs and refurbishment projects.
• Reviewed job orders regularly to ensure tasks were completed according to established standards.
• Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
• Delegated work to staff, setting priorities and goals.

• Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
• Monitored lease and renewal rental rates with leadership recommendations for change implementation.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
• Oversaw repairs and enhancements by working closely with maintenance staff.
• Explained policies and procedures to tenants and enforced all rules.
• Kept records of all correspondence with residents and tenants.

• Complete final account statements for previous residents
• Assists with the resolution of resident issues and complaints
• Implement renewal and retention policies
• Post rental payments, code and pay invoices, prepare monthly billing for each apartment, adjust delinquent accounts, settle delinquent accounts, prepare late notices and file evictions
• Maintains customer service and excellent relations with residents, resident cooperatives, outside agencies and organizations

• Keep in contact with vendors to ensure they have to right purchase order numbers and bills are being sent to the right department.
• Ensure the timely completion reports (MMR, Variance Reports, etc.)
• Enhancing the quality of life for residents by organizing and promoting community events/parties
• Effectively help manage leasing team
• Provide superior resident services, solve day-to-day problems and maintain good relations with residents

• Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documentation
• Inspect show apartments and model appearance daily
• Responsible for ensuring the leasing team has the proper materials and supplies needed for successful lease up
• Conduct market surveys and shop competitive communities
• Professionally presents community and specific apartments while communicating features and benefits
• Immediately record all telephone and in-person visits on appropriate reports and follow-up with prospects.
• Pre-qualify prospects, show and lease apartments