Marie Butler
Walnut Creek ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Bay Medical Imaging
05.2011 - Current
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Assisted nurse, MRI technologist and Radiologist with patient breast and prostate biopsies.
- Supported patients by assisting with dressing, undressing and other tasks to improve testing experience.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Cooperated with nurse and Mri technologist to lift and position patients to improve accuracy of testing procedures.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Imaging Assistant
Sutter Health; Alta Bates Summit Medical Center
12.2021 - 07.2023
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Patient Care Coordinator
Monarch HealthCare
08.2008 - 10.2011
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Coordinated transportation to get patients to and from medical appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Taught patients and families to use at-home medical equipment.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
Certified Medical Assistant - Healthcare
Center For Employment Training - San Jose
California City, CA07.1990
High School Diploma -
James Lick High School
San Jose, CA07.1990
Skills
- Patient Positioning
- Radiology
- Patient Scheduling
- Patient confidentiality
- Patient education
- Patient documentation
- Electronic Patient Medical Record
- Patient Health Information Access
- Medical Imaging
- Radiologic Technology
- Administrative Support
- Treatment Room Preparation
- Completing Insurance Forms
- Cleaning and Sanitizing
- Patient Interviews
- Transportation Assistance
- Reminder Calls
- Front Desk Operations
- Patient Data Processing
- Medical Information Software
- Electronic Medical Record
- EMR Systems
- Medical Billing and Coding
- Patient Callbacks
- Critical Thinking
- Referral Verification
- HIPAA Guidelines
- Healthcare Administration
- CPT Coding
- Inpatient Care
- Checking Patient Details
- Telephone Etiquette
- Patient Positioning
- Patient Referral
- Patient Eligibility Requirements
- Appointment Scheduling
- BLS Certified
- Outpatient Procedures
- Answer Telephones
- Data Entry Software
- Medical Assistance
- EHR Software
- CPR Certified
- Medical Screening
- Office Coordination
- Current Medical Assistant Certification
- Administering Medications
- Preparing Treatment Rooms
- Medical Report Preparation
- Scheduling Tests and Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Imaging Assistant
Sutter Health; Alta Bates Summit Medical Center
12.2021 - 07.2023
Medical Receptionist
Bay Medical Imaging
05.2011 - Current
Patient Care Coordinator
Monarch HealthCare
08.2008 - 10.2011
Certified Medical Assistant - Healthcare
Center For Employment Training - San Jose
High School Diploma -
James Lick High School
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