Marie Cadet
Jonesboro,GA
Summary
With a proven track record at UnitedHealthcare, I excel in benefits administration and creative thinking, enhancing team efficiency and client satisfaction. My expertise in staff training and critical problem-solving has significantly contributed to operational improvements and positive customer experiences, showcasing my ability to lead and innovate within fast-paced environments.
Overview
15
15
years of professional experience
Work History
Premier Advocate
UnitedHealthcare
10.2022 - Current
- Delivered friendly service and offered expert support in every interaction.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Trained 20 employees on claims processing procedures, contributing to a well-prepared workforce.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Provided one-on-one mentoring to help 16 individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Contributed to retaining talent by providing employees with the resources and support necessary to excel in their roles.
Operations Manager, Customer Experience
Kendi Beauty
11.2019 - 01.2022
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Conducted monthly audits of internal processes to maintain compliance with regulatory requirements.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Patient Access Representative
Douglas Hospital
04.2018 - 11.2019
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained 6 hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Patient Care Coordinator
Nuear Hearing Center
03.2016 - 06.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by 15% implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Patient Care Advocate
Express Scripts
09.2013 - 12.2015
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Master of Science - Health Care Management
Colorado Technical University
Colorado Springs, CO02-2024
Bachelor of Science - Health Care Management
Colorado Technical University
Colorado Springs, CO09-2022
Skills
- Benefits administration
- Creative and critical thinking
- Attention to detail
- Organization and administration
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Staff training and development
- Documentation and reporting
- Customer relationship management (CRM)
- Effective communication
- Team development
Timeline
Premier Advocate
UnitedHealthcare
10.2022 - Current
Operations Manager, Customer Experience
Kendi Beauty
11.2019 - 01.2022
Patient Access Representative
Douglas Hospital
04.2018 - 11.2019
Patient Care Coordinator
Nuear Hearing Center
03.2016 - 06.2017
Patient Care Advocate
Express Scripts
09.2013 - 12.2015
Master of Science - Health Care Management
Colorado Technical University
Bachelor of Science - Health Care Management
Colorado Technical University
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