Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marie Cervantes

Rome,GA

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tufting Supervisor

Engineered Floors
DAlton, GA
02.2021 - Current
  • Implemented quality control measures, significantly reducing error rates.
  • Complied with company policies, objectives and communication goals.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed strategies to improve team performance and productivity.

Crew Leader

Engineered Floors
Dalton, GA
05.2020 - 01.2021
  • Trained new hires on job duties, safety protocols, and company policies.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
  • Monitored task completion to meet company standards for performance.

Education

BBA - Management Information Systems

Columbus State University
Columbus, GA
12-2024

Associate of Applied Science - Computer Networking

Georgia Northwestern Technical College
Calhoun, GA
05-2021

Skills

  • Schedule development
  • Process monitoring and improvement
  • Inventory control
  • Project management
  • Business development
  • Relationship building
  • SQL server integration services
  • AS 400 system
  • Microsoft office suite
  • Python

Certification

  • TestOut PC Pro certification
  • TestOut Network Pro Certification
  • Cisco CCNA Certification

Timeline

Tufting Supervisor

Engineered Floors
02.2021 - Current

Crew Leader

Engineered Floors
05.2020 - 01.2021

BBA - Management Information Systems

Columbus State University

Associate of Applied Science - Computer Networking

Georgia Northwestern Technical College

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Marie Cervantes