Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Award \ Northwell Health Hospital

Languages

Interests

Timeline

Marie Charles Rousseau

Elmont,NY

Summary

Compassionate Home Health Aide with extensive experience at New York State Consumer Dir Assis Program, skilled in patient care and vital signs monitoring. Proven ability to enhance patient independence through personalized care plans and effective communication, ensuring optimal health outcomes and fostering a supportive environment for clients and their families.

Overview

years of professional experience

Certification

Work History

Home Health Aide

New York State Consumer Dir Assis Program

01.2022 - Current

Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
Administered medications in accordance with doctor's instructions.
Utilized universal precautions and infection control principles in all aspects of care.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Developed individual care plans for clients based on specific needs.
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Transported clients for medical and personal outings.
Monitored changes in clients' conditions to report concerns to supervisor.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Provided direct personal care and administrative services to clients.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Documented vital statistics and coordinated with health care providers.
Supported families through difficult times by offering emotional support and education on important care tasks.
Scheduled and coordinated medical appointments.
Developed and implemented care plans for clients.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Constructed cognitively stimulating activities.
Improved patients' comfort with massage and application of topical treatments.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Nursing Assistant

Northwell Health

04.2017 - Current

Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Supported end-of-life care, offering emotional support to patients and families during difficult times.
Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Helped patients complete range of motion exercises to prevent loss of function during care.
Delivered high-quality care to [Type] patients in hospital facility.
Supported needs of [Number]+ residents under long-term care.

Nursing Assistant

Garden Care Center

08.2016 - 03.2017

Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Supported end-of-life care, offering emotional support to patients and families during difficult times.
Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Helped patients complete range of motion exercises to prevent loss of function during care.
Delivered high-quality care to [Type] patients in hospital facility.
Supported needs of [Number]+ residents under long-term care.

Home Health Aide

Partners In Care Inc.

07.2015 - 02.2017

Utilized universal precautions and infection control principles in all aspects of care.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Developed individual care plans for clients based on specific needs.
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Transported clients for medical and personal outings.
Monitored changes in clients' conditions to report concerns to supervisor.
Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Provided direct personal care and administrative services to clients.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Assisted with end-of-life care.
Documented vital statistics and coordinated with health care providers.
Supported families through difficult times by offering emotional support and education on important care tasks.
Scheduled and coordinated medical appointments.
Developed and implemented care plans for clients.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Constructed cognitively stimulating activities.
Improved patients' comfort with massage and application of topical treatments.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Home Health Aide

Platinum Agency

06.2014 - 07.2015

Utilized universal precautions and infection control principles in all aspects of care.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Developed individual care plans for clients based on specific needs.
Transported clients for medical and personal outings.
Monitored changes in clients' conditions to report concerns to supervisor.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Provided direct personal care and administrative services to clients.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Assisted with end-of-life care.
Documented vital statistics and coordinated with health care providers.
Supported families through difficult times by offering emotional support and education on important care tasks.
Scheduled and coordinated medical appointments.
Developed and implemented care plans for clients.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Improved patients' comfort with massage and application of topical treatments.
Constructed cognitively stimulating activities.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Nursing Assistant

Holly Patterson Extended Care

03.2013 - 12.2014

Documented patient information and care activities in electronic health record.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Supported end-of-life care, offering emotional support to patients and families during difficult times.
Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Helped patients complete range of motion exercises to prevent loss of function during care.
Delivered high-quality care to [Type] patients in hospital facility.
Supported needs of [Number]+ residents under long-term care.

Home Health Aide

Valucare

05.2013 - 05.2014

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Developed individual care plans for clients based on specific needs.
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Transported clients for medical and personal outings.
Monitored changes in clients' conditions to report concerns to supervisor.
Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Provided direct personal care and administrative services to clients.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Assisted with end-of-life care.
Documented vital statistics and coordinated with health care providers.
Supported families through difficult times by offering emotional support and education on important care tasks.
Scheduled and coordinated medical appointments.
Developed and implemented care plans for clients.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Constructed cognitively stimulating activities.
Improved patients' comfort with massage and application of topical treatments.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Credit and Collection Executive

Digicel Group \ International Communiction Group

05.2006 - 03.2010

Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
Collaborated on collection and dispute resolution issues.
Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
Identified and discussed with management opportunities for improvements to procedures and internal controls.
Prepared accounts receivable-related journal entries for accounting month-end close.
Monitored accounts receivable aging and worked with various areas to address business needs.
Responded to requests for new or increased open account credit limits.
Played an instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.
Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with customers.
Collaborated with accounting team to reconcile discrepancies between invoicing records and payments received, ensuring accurate financial reporting.
Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
Evaluated customer creditworthiness by analyzing financial data and making informed recommendations for extending credit or initiating collections actions.
Initiated legal proceedings when necessary to recover unpaid debts, working closely with attorneys to ensure successful outcomes.
Enhanced department efficiency by streamlining collections procedures, resulting in faster resolution of outstanding balances.
Mitigated risk by promptly identifying and escalating fraudulent activity or suspicious patterns within the accounts receivable portfolio.
Fostered a positive work environment through strong teamwork and open communication, contributing to the overall success of the collections department.
Implemented collection software to automate processes and improve efficiency, resulting in a more streamlined workflow for the department.
Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
Exceeded performance metrics by consistently achieving high rates of debt recovery while maintaining excellent customer service standards.
Assisted with financial forecasting by providing insights based on collections trends and historical data.
Trained new hires on best practices in collections, contributing to a well-prepared and knowledgeable team.
Conducted thorough account reviews to identify potential issues and proactively address them before they escalated into larger problems.
Boosted client satisfaction by maintaining open lines of communication and providing flexible payment options when appropriate.
Developed customized payment plans for clients facing financial hardship, enabling them to fulfill their obligations without undue stress.
Responded to customer inquiries and provided detailed account information.
Maintained accurate records of customer accounts, payments and payment plans.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Contacted customers to discuss past-due accounts and negotiated payment plans.
Worked with customer to create debt repayment plan based on current financial condition.
Established relationships with customers to encourage payment of delinquent accounts.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Analyzed customer financial records to determine appropriate payment plan.
Generated and distributed monthly customer statements.
Initiated repossession process or service disconnection upon failure of other collection methods.
Investigated customer credit references and approved credit lines.

Accountant Manager

USAID ( United States Agency For Int Development )

10.2005 - 12.2005

Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
Enforced and established proper accounting methods, policies and principles.
Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
Implemented inventory control measures that resulted in improved stock tracking accuracy.
Avoided legal challenges by understanding current and proposed legislation, enforcing accounting regulations and recommending new procedures.
Confirmed financial status by monitoring revenue and expenses.
Developed strong working relationships with cross-functional teams to maintain accurate records related to fixed assets depreciation schedules.
Developed comprehensive financial forecasts to support strategic planning initiatives.
Monitored and analyzed accounting data and produced financial reports or statements with [Software].
Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
Managed complex payroll processes, including multi-state tax filings, benefits administration, and wage garnishments.
Enhanced internal controls, ensuring compliance with company policies and regulatory requirements.
Designed custom financial reports to provide actionable insights for decision-makers across departments.
Mentored junior staff members, fostering professional development and growth opportunities.
Improved financial reporting accuracy by implementing new accounting software and processes.
Identified process improvements through regular review of financial statements and reconciliations.
Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
Implemented tax strategies that minimized liabilities while maintaining compliance with regulations.
Streamlined month-end close procedures for increased efficiency and reduced errors.
Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
Served as primary liaison between finance department and external auditors during annual reviews.
Achieved cost reductions with thorough expense analysis and budget management.
Ensured data integrity by conducting regular account reconciliations, identifying discrepancies, and taking corrective action as needed.
Oversaw the successful integration of acquired businesses into existing accounting systems and practices.
Guided [Number] employees by researching and interpreting accounting policies and applying observations and recommendations to operational issues.
Assisted in the negotiation of contracts, securing favorable terms for the company''s bottom line.
Managed banking reconciliations and monthly balance sheet statements.
Analyzed and reported on financial data to support business decisions.
Monitored budget allocation and expenditures to enforce compliance with company policies.
Generated monthly and quarterly financial statements for executive review.
Created and maintained financial databases for data entry, tracking and reporting.
Completed bi-weekly payroll for company employees.
Developed and implemented various procedures to improve accounting process.
Managed journal entries, collection efforts, reconciliations, and payroll processing.
Collaborated with other departments to achieve accurate and prompt financial reporting.
Developed and maintained system of internal controls to prevent fraud and abuse.
Utilized financial software to prepare consolidated financial statements.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Supported financial director with special projects and additional job duties.
Established and checked coding procedures, monitored reports and updated internal files.
Designed and maintained financial models to identify and measure risks.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Created and managed financial models to evaluate corporate investments and acquisitions.
Improved overall financial reporting by streamlining control processes and reporting structures.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Analyzed business processes to identify cost savings and operational efficiencies.
Created financial dashboards to provide insights into key performance indicators.
Evaluated and negotiated contracts to procure favorable financial terms.
Developed strategic plans for day-to-day financial operations.
Complied with established internal controls and policies.

Cashier

SOGEBANK

12.1999 - 11.2003

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Developed rapport and fostered brand loyalty by offering personalized service.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Enhanced shopping experience, provided product information and location assistance.
Increased sales of promotional items by informing customers about current offers.
Reduced processing errors by meticulously following transaction procedures.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Enhanced customer service experience by efficiently processing purchases and returns.
Supported marketing initiatives by setting up and maintaining promotional displays.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Improved efficiency, organized checkout area for optimal workflow.
Assisted in inventory management, contributing to reduction in stock discrepancies.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Contributed to significant decrease in queue times by streamlining checkout process.
Enhanced customer loyalty by participating in rewards program enrollment.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Bachelor of Science - Economics

Université D'Etat D'Haiti \ FDSE

Port-au-P, Haiti

11-1999

Skills

Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Vital signs monitoring
Bathing assistance
Housekeeping
Dressing assistance
Light housekeeping
First aid and safety
Mobility support
Care plan management

Recording vital signs
Client documentation
Documentation
Behavioral support
Patient transportation
Home safety assessments
ADL support
Care plan assessment
Interpersonal communication
Patient transport
Behavioral management
Infection control

Accomplishments

Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] through effectively helping with [Task].
Documented and resolved [Issue] which led to [Results].
Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

Nursing Assistant Certification, NY
Home Heath Care Certication, NY
Certified Coding Specialist Certification, NY
Economics Certification, Haiti

Award \ Northwell Health Hospital

I got an Award For the best nursing assistant in May 2021.

Languages

French

Full Professional

English

Full Professional

Interests

I enjoy helping others and giving back to the community

Timeline

Home Health Aide

New York State Consumer Dir Assis Program

01.2022 - Current

Nursing Assistant

Northwell Health

04.2017 - Current

Nursing Assistant

Garden Care Center

08.2016 - 03.2017

Home Health Aide

Partners In Care Inc.

07.2015 - 02.2017

Home Health Aide

Platinum Agency

06.2014 - 07.2015

Home Health Aide

Valucare

05.2013 - 05.2014

Nursing Assistant

Holly Patterson Extended Care

03.2013 - 12.2014

Credit and Collection Executive

Digicel Group \ International Communiction Group

05.2006 - 03.2010

Accountant Manager

USAID ( United States Agency For Int Development )

10.2005 - 12.2005

Cashier

SOGEBANK

12.1999 - 11.2003

Bachelor of Science - Economics

Université D'Etat D'Haiti \ FDSE

Marie Charles Rousseau

Summary

Overview

Work History

Home Health Aide

Nursing Assistant

Nursing Assistant

Home Health Aide

Home Health Aide

Nursing Assistant

Home Health Aide

Credit and Collection Executive

Accountant Manager

Cashier

Education

Bachelor of Science - Economics

Skills

Accomplishments

Certification

Award \ Northwell Health Hospital

Languages

Interests

Timeline

Home Health Aide

Nursing Assistant

Nursing Assistant

Home Health Aide

Home Health Aide

Home Health Aide

Nursing Assistant

Credit and Collection Executive

Accountant Manager

Cashier

Bachelor of Science - Economics

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