DAYNA CIRMIA
Effort,PA
Summary
Dependable and detail-oriented at prioritizing, completing multiple tasks simultaneously and achieving project goals. Broad experience includes office management, compliance and exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Manager
Poconos Barking Lot
Sciota, PA
08.2024 - Current
- Incorporated a program to better assist with scheduling, client satisfaction, and monitoring appointments.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Administrative Assistant
UBL Roofing
Jersey City, NJ
03.2022 - 08.2024
- Answering phones to assist with client needs and coordinating schedules.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Perform various tasks such as obtaining permits, collecting payments, and various other administrative duties.
Receptionist/Operations Assistant
Elite Roofing Inc.
Bayonne, NJ
09.2019 - 03.2020
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Assistant Office Manager
GI Medical Services
Staten Island, NY
09.2016 - 04.2019
- Assisted in training new employees on best practices to maintain optimal productivity.
- Answer telephones, ensuring patient satisfaction.
- Schedule and confirm the patient's office and procedure appointments.
- Maintained patient schedules.
- Performed various clerical functions, such as ordering and maintaining inventory of supplies.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Delegated work to staff, setting priorities and goals.
Store Manager
Windsor Fashions
Staten Island, NY
04.2014 - 09.2016
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Sr. Patient Care Associate
Staten Island University Hospital
Staten Island, NY
04.2012 - 07.2012
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Participated in interdisciplinary team meetings to discuss patient care plans and updates.
- Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Transported patients via wheelchair or stretcher to various locations throughout the facility as needed.
- Took vital signs accurately using automated devices whenever possible.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained clean and well-organized environment for client happiness and safety.
Skills
- Proficient with Excel
- Word
- Self-motivated
- Verbal and written communication
- Problem-solving
- Organization and multitasking
- Staff scheduling
- Team player
- Training and mentoring
Timeline
Manager
Poconos Barking Lot
08.2024 - Current
Administrative Assistant
UBL Roofing
03.2022 - 08.2024
Receptionist/Operations Assistant
Elite Roofing Inc.
09.2019 - 03.2020
Assistant Office Manager
GI Medical Services
09.2016 - 04.2019
Store Manager
Windsor Fashions
04.2014 - 09.2016
Sr. Patient Care Associate
Staten Island University Hospital
04.2012 - 07.2012
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