Marie-Claude Lebel
Appleton,WI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
14
14
years of professional experience
Work History
CNA
Rennes Health and Rehab
Appleton, WI
12.2022 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Consumer Service Representative II
Kimberly Clark Corp
Neenah, WI
05.2021 - 12.2022
- Verified filed cases for accuracy and audit files as needed
- Handled fulfillment bank card batch processing
- Assisted with stock card management
- Assisted with other projects and tasks as prescribed by managment
Team Lead, Trainer and Bilingual Sr. Customer Sp.
Alta Resources
Neenah, WI
12.2014 - 05.2019
- Performed daily reports, reviewed and maintained data base for accuracy.
- Resolved consumer escalation and CRS problems.
- Assisted with phone, emails, and social media translation.
- Trained and coached employees to metric performances.
- Developed training material.
- Provided disciplinary actions.
Bank Teller
BMO Bank of Montreal
Appleton, WI
05.2012 - 12.2014
- Accurately and efficiently processes and recorded routine transaction for bank customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Catering Supervisor
Bon Appétit Management Company
Appleton, WI
09.2010 - 07.2011
- Responsible for coordinating the delivery of all meeting and food and beverage functions held by the university in keeping with the standards prescribed by management.
Dinning Room and Banquet Supervisor
Riverview Country Club
Appleton, WI
03.2010 - 07.2010
- Provided leadership direction on the day to day operation of the dinning room and banquet function.
- Assisted club general manager in developing operating procedures, training program and marketing concepts.
Education
Certificate - BLS
Fox Valley Technical College
Appleton, WI12-2023
Certificate - Health Coaching
Institute For Integrative Nutrition
New York05-2021
Associate of Science - Occupational Therapist Assistant
Fox Vallee Technical College
Appleton, WIAssociate of Applied Science - Hotel And Restaurant Management
Fox Valley Technical College
Appleton, WISkills
- Spoken and written language: French and English
- Ability to build rapport with patients, active listening and empathetic
- Enjoy caring and making a difference in other people lives
- Always organized to deliver result, and proactive
- Remain focus and easily adapt to daily changes or crisis situation
- Pay attention to details and show professionalism
Timeline
CNA
Rennes Health and Rehab
12.2022 - Current
Consumer Service Representative II
Kimberly Clark Corp
05.2021 - 12.2022
Team Lead, Trainer and Bilingual Sr. Customer Sp.
Alta Resources
12.2014 - 05.2019
Bank Teller
BMO Bank of Montreal
05.2012 - 12.2014
Catering Supervisor
Bon Appétit Management Company
09.2010 - 07.2011
Dinning Room and Banquet Supervisor
Riverview Country Club
03.2010 - 07.2010
Certificate - BLS
Fox Valley Technical College
Certificate - Health Coaching
Institute For Integrative Nutrition
Associate of Science - Occupational Therapist Assistant
Fox Vallee Technical College
Associate of Applied Science - Hotel And Restaurant Management
Fox Valley Technical College
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