Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marie-Claude R. N'dri

Portsmouth

Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable, resourceful and innovative. Successful career history comprising more than 8 years. Bringing proven skills in negotiating, preparing and finalizing leasing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

7
7
years of professional experience

Work History

Bilingual Business Sales Specialist

FedEx
10.2022 - Current
  • Addressing customer questions, by helping clients in French and English, leading to answering questions and concerns for as many as 105 clients per day
  • Resolving shipping costs concerns, by contacting small business owners to offer them discounts, which inflated company's total number of sales by 32%
  • Reaching out to potential clients via phone & email to inform them of discounts that we are offering
  • Fully profiling new leads by referring them to account executives, which increased business gain
  • Assisting new team members get acquainted with used platforms

Bilingual Assistant Property Manager

Ottawa Community Housing
04.2020 - 09.2022
  • Kept accurate records of all resident and tenant correspondence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Processed security deposit refunds.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Create residential floorplans and renderings

Residential Coordinator

Embassy Of The Ivory Coast
01.2019 - 03.2020
  • Recruited, hired and trained employees, providing day-to-day direction and guidance.
  • Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
  • Collected feedback from diplomatic residents and family members to identify opportunities for program and operational improvements.
  • Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
  • Enforced rules and regulations to maintain order and safety in residence hall.

Architecture Designer/ Interior Designer

Decor Ivoire
01.2018 - 01.2019
  • Architecture renderings
  • Interior design (custom kitchen, bathroom, luxurious walk-in-closet design)
  • Site visit and analysis
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Developed space planning concepts, color palette selections and textile presentations.

Construction Analyst

Architectural Research Institute, ARI, District of
10.2016 - 12.2017
  • Architecture renderings
  • Receptionist (timesheets, office phone, and email handling)
  • Data entry
  • Determined occupancy and square footage within structures.
  • Determined building materials needed for projects.
  • Documented and reported project activities to Chief Architect.

Education

Bachelor of Science - Architecture

University of The District of Columbia
Washington, DC

Associate of Science - Architectural Engineering Technology

University of The District of Columbia- Community College
Washington, DC

Skills

  • Property Tours
  • Daily Property Operations
  • Business Processes and Procedures
  • Issue Escalation
  • Security Deposit Refunds
  • Sales Expertise
  • Presentation Board Development
  • Space Planning/Remodels and New Construction
  • Customer Needs Assessments
  • Revit/AutoCAD/ADeko/2020Design
  • Microsoft Suite
  • Google Suite

Languages

French
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Limited Working

Timeline

Bilingual Business Sales Specialist

FedEx
10.2022 - Current

Bilingual Assistant Property Manager

Ottawa Community Housing
04.2020 - 09.2022

Residential Coordinator

Embassy Of The Ivory Coast
01.2019 - 03.2020

Architecture Designer/ Interior Designer

Decor Ivoire
01.2018 - 01.2019

Construction Analyst

Architectural Research Institute, ARI, District of
10.2016 - 12.2017

Bachelor of Science - Architecture

University of The District of Columbia

Associate of Science - Architectural Engineering Technology

University of The District of Columbia- Community College

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Marie-Claude R. N'dri