Marie Contreras
Fort Worth,TX
Summary
Cordial, Bi-lingual Patient Access Representative with 20 year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, scheduling appointments, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Cook Children's Medical Center
Fort Worth, TX
12.2018 - 05.2023
- Assisted with scheduling appointments for clients and visitors.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided administrative support to various departments as needed.
- Handled confidential information in a discreet manner according to policies.
- Developed efficient filing systems for both paper and electronic documents.
- Assisted clients with questions or concerns in a timely manner.
- Trained new receptionists on company procedures and software use.
- Utilized multi-tasking skills to manage competing priorities effectively.
- Randomly performed basic maintenance tasks on office equipment.
- Participated regularly in staff meetings taking minutes as required.
- Managed multi-line phone system, directing calls to appropriate staff.
- Greeted visitors and provided exceptional customer service at front desk.
- Assisted with data entry and maintained accurate records.
- Operated office equipment including copiers, scanners, and fax machines.
- Maintained appointment calendar for multiple staff members.
- Prepared and distributed incoming mail to staff daily.
- Coordinated meetings, conference rooms, and catering as needed.
NICU Unit Secretary
Cook Children's Medical Center
Fort Worth, Texas
02.2010 - 11.2018
- Reviewed patient charts for accuracy prior to entering information into computer system.
- Compiled reports related to patient care activities on a regular basis.
- Monitored stock levels of supplies and equipment in the NICU unit and ordered additional items as needed.
- Adhered to departmental policies and procedures regarding safety standards and infection control protocols.
- Organized files within the medical record system for easy retrieval when needed.
- Assisted in patient registration and insurance verification processes.
- Answered incoming calls and directed them appropriately.
- Greeted patients upon arrival in the NICU unit and provided necessary paperwork.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors and other healthcare providers in a professional manner.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Facilitated communication between parents and guardians, nurses, physicians, social workers. regarding any changes or updates in a patient's condition.
- Performed data entry into electronic medical records systems.
- Scheduled tests and procedures for patients based on physician orders.
- Provided administrative support to the NICU staff, including scheduling appointments and coordinating medical records.
- Entered physician orders into the electronic health record system accurately and efficiently.
- Maintained confidentiality at all times when dealing with sensitive material.
- Maintained medical records, including filing, retrieval, scanning and other administrative duties related to patient information.
- Greeted patients and visitors as they arrived for appointments.
- Answered incoming calls in a professional manner, providing callers with appropriate information or directing them to the appropriate personnel.
- Ensured compliance with HIPAA regulations concerning privacy of patient information.
- Communicated effectively with colleagues throughout the day via phone, email or face-to-face meetings.
- Assisted in scheduling tests or treatments such as x-rays, MRIs, CT scans or chemotherapy sessions for outpatients or inpatients.
- Prepared charts for new patients by collecting demographic information from patients or their families prior to appointment.
- Monitored inventory levels of office supplies and medical equipment, ordering items as needed.
- Reviewed patient records to check accuracy of information and implement updates.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Patient Registration Specialist/Financial Counselor
Cook Children's Medical Center
Fort Worth, TX
10.2003 - 01.2010
- Handled cash transactions accurately according to established procedures.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Prepared documents for scanning into the electronic health record system as necessary.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Assisted patients with questions regarding their accounts or billing issues.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Scheduled appointments for patients using an electronic medical record system.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Provided guidance on proper completion of forms related to registration processes.
- Entered data into the computerized registration system to update patient demographics records.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Answered general questions about hospital policies and services provided.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Entered patient data into electronic medical record system accurately and efficiently.
- Verified insurance eligibility through online portals or by phone calls.
- Processed payments for services rendered in a timely manner.
Education
High School Diploma -
Brewer High School
Fort Worth, TX05-1996
Skills
- Mail distribution
- Clerical Support
- Front Office Management
- File Organization
- Administrative Support
- Customer Service
- Office Organization
- Spreadsheet tracking
- Correspondence typing
- Call Routing
- Cash Handling
- Inventory Control
- Appointment confirmation
- Office Administration
- Guest Relations
- Departmental support
- File Management
- Appointment Scheduling
- Fluent in English and Spanish
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Issue handling
- Filing
- Word Processing
- Scheduling
- Meeting Arrangements
- Oral and writing communication
- Customer assistance and interaction
- Administrative Skills
- Work Prioritization
- Problem-solving skills
- Listening Skills
- Team Collaboration
- Meeting Scheduling
- Skilled in EPIC, Microsoft Office, Citrix, Onboarding, Nexgen
- Multi-Line Telephone Systems
- Telephone Etiquette
- Email and telephone decorum
- Confidentiality handling
- Calendar Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Cook Children's Medical Center
12.2018 - 05.2023
NICU Unit Secretary
Cook Children's Medical Center
02.2010 - 11.2018
Patient Registration Specialist/Financial Counselor
Cook Children's Medical Center
10.2003 - 01.2010
High School Diploma -
Brewer High School