Dynamic professional with extensive experience in customer service and nursing, notably at St Joseph Family Medical Center. Proven ability to enhance patient satisfaction through compassionate care and effective problem-solving. Skilled in team collaboration and organizational management, consistently delivering exceptional results in fast-paced environments. Committed to fostering positive relationships and ensuring quality outcomes.
Overview
2026
2026
years of professional experience
Work History
Team Member
Tractor Supply Company
08.2022 - Current
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Worked freight and recovery
Responsible for maintaining the clothing and footwear departments
Restaurant Manager
Village Eatery
06.2019 - 07.2022
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Event Coordinator
Our Lady If Mercy Church
01.2016 - 06.2020
Coordinated schedules and timelines for events.
Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
Registered Nurse
State of NH DHHS
2008 - 2012
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Processed Medicaid applications for the State of NH
Registered Nurse
St Joseph Family Medical Center
2000 - 2008
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Registered Nurse - Oncology Unit
St Joseph Hospital
1995 - 2000
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Educated family members and caregivers on patient care instructions.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Managed patients recovering from medical or surgical procedures.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Recorded details regarding therapies to keep patient charts updated.