Marie Crocker
North Port
Summary
Fluent in English and French, with a strong foundation in community outreach and support services. Experienced in developing partnerships, enhancing client engagement, and managing operational compliance. Recognized for effective team management, staff training, and strategic program implementation.
Overview
11
11
years of professional experience
Work History
Area Director
Loveland Center
Venice
12.2025 - 06.2026
- Directed community outreach programs to enhance service awareness and engagement.
- Coordinated staff training sessions to improve operational efficiency and service quality.
- Managed budgets and resources for various projects within the organization.
- Developed partnerships with local organizations to expand program offerings and support.
- Oversaw daily operations, ensuring compliance with organizational policies and guidelines.
- Implemented strategic initiatives to improve client satisfaction and service delivery.
Manager
Loveland Center
Venice
06.2025 - 12.2025
- Oversaw daily operations and staff management at a community support center.
- Developed and implemented programs to enhance client engagement and support.
- Trained new employees on policies, procedures, and best practices for client care.
DSP Team Lead
Loveland Center
Venice
12.2022 - 06.2025
- Assisted individuals with daily living activities and personal care tasks.
- Supported clients in developing social skills through engaging activities.
- Documented client progress and interactions in care plans.
- Collaborated with team members to provide consistent support services.
- Coordinated recreational outings to promote community integration for clients.
Houses Supervisor
Expanding Horizons Residential
01.2020 - 01.2021
- Supervising 2 group homes, overseeing managers and direct support team
- Ensure that all staff are assigned to their clients and that all residential goals are being accomplished within regulations, policies and expectations.
- Monitoring all staff to make sure clients' needs are being met and that active treatment is being done.
- Ensure that the residents' environment is abuse-free and that everyone works respectfully as a team.
Fleet Supervisor
Expanding Horizons Day Program
01.2019 - 01.2020
- Oversaw team adherence to regulations and protocols for client transportation, maintaining high compliance standards.
- Supervised maintenance activities, ensuring all 13 vehicles were operational and met safety standards.
- Developed daily schedules to ensure timely transportation for clients, coordinating all pickups and drop-offs.
Direct support person
Expanding Horizons without walls Day Program
01.2016 - 01.2019
- As a team we delivered services to mentally disabled adults, through communication, goals and training, to reduce maladaptive behavior and lead them into a community integrated setting.
Call Center Customer Service
Tarr
01.2015 - 01.2016
- Directed inbound calls in phone queues, facilitating new orders and resolving customer issues.
- Provided accurate and appropriate information in response to customer inquiries.
- Granted procedure exceptions to accommodate unique customer requests, enhancing service experience.
- Collaborated with upper management to implement changes that enhanced customer satisfaction.
- Developed effective relationships with all call center departments through clear communication.
Education
Some College (No Degree) -
ICA
Paris, FranceSkills
- Partnership development
- Operational compliance
- Project management
- Team supervision
- Operations management
- Performance monitoring
- Cost containment
- Operational efficiency
- Work planning and scheduling
- Safety management
- Community outreach
- Staff training
- Employee training
- Proficient in Microsoft Word
- Excel
- Outlook
- Therap
- Effective communication
- Conflict resolution
- Work scheduling
- Teamwork and collaboration
- Documentation skills
Languages
- English
- French
Timeline
Area Director
Loveland Center
12.2025 - 06.2026
Manager
Loveland Center
06.2025 - 12.2025
DSP Team Lead
Loveland Center
12.2022 - 06.2025
Houses Supervisor
Expanding Horizons Residential
01.2020 - 01.2021
Fleet Supervisor
Expanding Horizons Day Program
01.2019 - 01.2020
Direct support person
Expanding Horizons without walls Day Program
01.2016 - 01.2019
Call Center Customer Service
Tarr
01.2015 - 01.2016
Some College (No Degree) -
ICA