Marie Cybulski
Chicago,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Medical Records /Personal Injury Case Manager
Global Pain And Spine Clinic
2020.09 - Current
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Decreased time spent on administrative tasks through proficient use of case management software.
- Improved internal processes by regularly reviewing procedures and implementing necessary updates.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Streamlined record retrieval processes, resulting in faster access to critical patient information.
- Reduced errors in medical record handling by implementing a comprehensive quality assurance program.
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
Medical Assistant
UltraMed Urgent Care
2019.02 - 2020.08
- Drawing Blood
- Performing EKG's
- Administering injections/vaccines as ordered by the provider
- Performed flu tests & strep throat tests
- Performed drug screens
- Maintained detailed records of test results by entering data and patient information into EMR system.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented all results
- Obtained client medical history, including medication information, symptoms and allergies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Escorted patients to examination rooms.
- Measured patient pulse oximetry.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Dental Receptionist/Assistant
Edgebrook dental
2018.08 - 2019.01
- Dental assist
- Authorize insurance policies
- Scheduled, rescheduled and handled cancelled appointments for patients
- Cleaned and sterilized instruments between patients to protect from infection risks
- Assisted patients in completing all necessary forms and documents
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Staged tray for procedures by arranging dental instruments and equipment
ESTHETICIAN
LIGHT RX FACE & BODY
2016.12 - 2018.06
- Laser hair removal
- Facial treatments
- Chemical & enzyme peels
- Selling daily packages
- Meeting monthly sales goal of $12k
- Meeting monthly sales goals as a team of $90k or more
- Taking payments
- Selling products
- Directing incoming phone calls
- Scheduling appointments
- Team building
- Maintaining spa reception area
- Carried out administrative tasks, including product inventory checks, charting and consultations
FITNESS FORMULA CLUB
SPA RECEPTIONIST
2016.03 - 2016.08
- Developed strategy and managed market communications that drove product demand
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
- Routed incoming mail and messages to relevant personnel without delay
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Operated multi-line telephone system to independently handle over 200 calls each day
- Kept reception area clean and neat to give visitors positive first impression
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Customer Service Representative
PROSPECT AIRPORT SERVICES
2012.06 - 2016.03
- Facilitated orders and completed accurate to meet aggressive deadlines
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Sent out contractors drivers to assist hourly callers based on locations, needs and worker availability
- Responded to over 280 daily caller requests with information about assistance and timeframes
- Went 380 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Trained 6 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 98%
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Documented all changes in computer tracking system
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, ILCurrent
Esthetician - Skin Care
ESTELLE SKIN CARE & SPA INSTITUTE
Skokie2016
Skills
- Professional bedside manner Understands medical procedures Charting expertise Venipuncture and phlebotomy Proper sterilization techniques
- Customer Service
- Bilingual
- Medical Assistant
- Direct patient care
- Case Evaluation
- P>Customer Service
- Bilingual
- P>Medical Assistant
- P>Direct patient care
- P>Medical office administration
Languages
Polish
Native or Bilingual
Timeline
Medical Records /Personal Injury Case Manager
Global Pain And Spine Clinic
2020.09 - Current
Medical Assistant
UltraMed Urgent Care
2019.02 - 2020.08
Dental Receptionist/Assistant
Edgebrook dental
2018.08 - 2019.01
ESTHETICIAN
LIGHT RX FACE & BODY
2016.12 - 2018.06
FITNESS FORMULA CLUB
SPA RECEPTIONIST
2016.03 - 2016.08
Customer Service Representative
PROSPECT AIRPORT SERVICES
2012.06 - 2016.03
Bachelor of Science - Nursing
Chamberlain University
Esthetician - Skin Care
ESTELLE SKIN CARE & SPA INSTITUTE
Similar Profiles
Sabrina DanielSabrina Daniel
Nurse Practitioner at Northside Hospital Forsyth Spine And Pain ClinicNurse Practitioner at Northside Hospital Forsyth Spine And Pain Clinic
Stephany PerezStephany Perez
Medical Assistant at AA Spine And Pain ClinicMedical Assistant at AA Spine And Pain Clinic
STACIE MICHELE GREGORYSTACIE MICHELE GREGORY
Chiropractic Assistant at Spine Pain Center & Spine Pain Center NMBChiropractic Assistant at Spine Pain Center & Spine Pain Center NMB