Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Cybulski

Chicago,Illinois

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Medical Records /Personal Injury Case Manager

Global Pain And Spine Clinic
09.2020 - Current
  • Facilitated communication between clients and attorneys for timely and efficient case progress.
  • Decreased time spent on administrative tasks through proficient use of case management software.
  • Improved internal processes by regularly reviewing procedures and implementing necessary updates.
  • Built strong relationships with clients to provide empathetic support during their recovery journey.
  • Ensured thorough documentation, resulting in an organized and streamlined process for each case.
  • Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
  • Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
  • Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
  • Streamlined record retrieval processes, resulting in faster access to critical patient information.
  • Reduced errors in medical record handling by implementing a comprehensive quality assurance program.
  • Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.

Medical Assistant

UltraMed Urgent Care
02.2019 - 08.2020
  • Drawing Blood
  • Performing EKG's
  • Administering injections/vaccines as ordered by the provider
  • Performed flu tests & strep throat tests
  • Performed drug screens
  • Maintained detailed records of test results by entering data and patient information into EMR system.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented all results
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Escorted patients to examination rooms.
  • Measured patient pulse oximetry.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.

Dental Receptionist/Assistant

Edgebrook dental
08.2018 - 01.2019
  • Dental assist
  • Authorize insurance policies
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Cleaned and sterilized instruments between patients to protect from infection risks
  • Assisted patients in completing all necessary forms and documents
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
  • Staged tray for procedures by arranging dental instruments and equipment

ESTHETICIAN

LIGHT RX FACE & BODY
12.2016 - 06.2018
  • Laser hair removal
  • Facial treatments
  • Chemical & enzyme peels
  • Selling daily packages
  • Meeting monthly sales goal of $12k
  • Meeting monthly sales goals as a team of $90k or more
  • Taking payments
  • Selling products
  • Directing incoming phone calls
  • Scheduling appointments
  • Team building
  • Maintaining spa reception area
  • Carried out administrative tasks, including product inventory checks, charting and consultations

FITNESS FORMULA CLUB

SPA RECEPTIONIST
03.2016 - 08.2016
  • Developed strategy and managed market communications that drove product demand
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
  • Routed incoming mail and messages to relevant personnel without delay
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Operated multi-line telephone system to independently handle over 200 calls each day
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Customer Service Representative

PROSPECT AIRPORT SERVICES
06.2012 - 03.2016
  • Facilitated orders and completed accurate to meet aggressive deadlines
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Sent out contractors drivers to assist hourly callers based on locations, needs and worker availability
  • Responded to over 280 daily caller requests with information about assistance and timeframes
  • Went 380 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Trained 6 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 98%
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Documented all changes in computer tracking system

Education

Bachelor of Science - Nursing

Chamberlain University
Chicago, IL
Current

Esthetician - Skin Care

ESTELLE SKIN CARE & SPA INSTITUTE
Skokie
2016

Skills

  • Professional bedside manner Understands medical procedures Charting expertise Venipuncture and phlebotomy Proper sterilization techniques
  • Customer Service
  • Bilingual
  • Medical Assistant
  • Direct patient care
  • Case Evaluation
  • P>Customer Service

  • Bilingual
  • P>Medical Assistant

  • P>Direct patient care

  • P>Medical office administration

Languages

Polish
Native or Bilingual

Timeline

Medical Records /Personal Injury Case Manager

Global Pain And Spine Clinic
09.2020 - Current

Medical Assistant

UltraMed Urgent Care
02.2019 - 08.2020

Dental Receptionist/Assistant

Edgebrook dental
08.2018 - 01.2019

ESTHETICIAN

LIGHT RX FACE & BODY
12.2016 - 06.2018

FITNESS FORMULA CLUB

SPA RECEPTIONIST
03.2016 - 08.2016

Customer Service Representative

PROSPECT AIRPORT SERVICES
06.2012 - 03.2016

Bachelor of Science - Nursing

Chamberlain University

Esthetician - Skin Care

ESTELLE SKIN CARE & SPA INSTITUTE
Marie Cybulski