Marie Davenport
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable in a corporate office setting offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Receptionist
Allied Universal Security Services
03.2016 - Current
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Submit invoices and update client information.
Barista
Le Pain Quotidian
10.2015 - 02.2016
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Wheelchair Assistant
Prospect Airport Services
01.2013 - 05.2015
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Escorted handicapped passengers from terminal to aircraft.
- Located and read airport monitors to determine arrival and departure information.
- Closely monitored dispatch board to employees with incoming calls regarding wheel services.
- Answered phone calls and responded to customer emails.
Caregiver
Help At Home
07.2007 - 05.2013
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School Diploma -
Englewood High School
Chicago IL 05.2006
No Degree -
Fox College Inc
Chicago, ILSkills
- Accounts Payable and Receivable
- Data Entry
- File and data retrieval systems
- Proficient in Microsoft Office
- Excel
- Winteam
- Verian/Basware
- Customer and Client Relations
- Telephone Skills
Timeline
Receptionist
Allied Universal Security Services
03.2016 - Current
Barista
Le Pain Quotidian
10.2015 - 02.2016
Wheelchair Assistant
Prospect Airport Services
01.2013 - 05.2015
Caregiver
Help At Home
07.2007 - 05.2013
High School Diploma -
Englewood High School
No Degree -
Fox College Inc