MARIE DAWSON
Riverview,FL
Summary
Dedicated Customer Service Specialist and Patient Services providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
10
10
years of professional experience
Work History
Registrar
Orlando Health
01.2025 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Patient Health Navigator
AssistRx
09.2024 - 01.2025
- Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
- Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
- Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing risk of inconsistencies in treatment plans.
Case Manger
AssistRx
12.2022 - 01.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Administrative Assistant
Research Medical Center
07.2015 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Associates - Science
Columbia College
Skills
- Provides telephone, clerical, and data entry support for Processes member and provide correspondence
- The Case Management team Attention to Detail
- Responsible for initial review of assigned case levels to Multitasking
- Reviews data to identify principal member needs and request/provider inquiries, such as eligibility and benefits
- Works under the direction of the Case Manager to implement care plan
- Verification, provider contracting status, diagnosis and treatment requests, coordination of benefits status
- Schedules member visits with team members as needed determination, hospital census information regarding Screens members using Molina policies and processes, admissions and discharges, and billing codes
- Assisting clinical Case Management staff as they identify appropriate medical services
- Responds to requests for authorization of services submitted via phone, fax, and mail according to Molina
- Coordinates required services in accordance with operational timeframes
- Member benefit plan Contacts physician offices according to Department
- Promotes communication, both internally and externally guidelines to request missing information from to enhance effectiveness of case management services authorization requests or for additional information as requested by the Medical Director
- Working at the front desk in ER checking in patients Running Insurance
- Taking copays Answering calls by checking patients in the labor and
- Delivery Placing patients in beds for labor and delivery
- Case Manger
- Gathers patient data, addresses the needs of the patient and reviews insurance benefits
- Determine which department or staff member could be of service
- Collaborated in meetings with management, took meticulous notes and distributed minutes to attendees
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded to the database
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Administrative
- Performed data entry into various databases used by the organization
- Prepared agendas for meetings and took minutes
- Patient confidentiality
- Data entry
- Healthcare policy
- Customer service
- Effective communication
- Cultural sensitivity
- Interdepartmental coordination
- Attention to detail
- Problem solving
- Time management
- Admissions support
- Enrollment management
- Course scheduling
- Admissions and registrations
- Active listening
- Critical thinking
- Multitasking Abilities
- Electronic medical record software
- Electronic health record specialist
- Problem-solving
- Problem-solving abilities
Timeline
Registrar
Orlando Health
01.2025 - Current
Patient Health Navigator
AssistRx
09.2024 - 01.2025
Case Manger
AssistRx
12.2022 - 01.2025
Administrative Assistant
Research Medical Center
07.2015 - 09.2021
Associates - Science
Columbia College
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