Marie Deer-Robb

To maintain cleanliness and maintenance of the hotel rooms, public areas.

Monthly linen and guest amenities inventory.

Scheduling of staff

Training and hiring of all employees for the laundry & housekeeping.

Responsibility of all laundry operations

Checking arrival rooms

Preparing yearly budget

Coordinating with external contractors

Communicating with the front desk & maintenance on a daily basis.

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Communicated repair needs to maintenance staff.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Completed schedules, shift reports, and other business documentation.
• Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.

• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Communicated repair needs to maintenance staff.
• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Managed staff of [Number] housekeepers.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
• Managed team productivity and workflow to exceed quality standards.