A highly accomplished leader and detail oriented team player with over 10 years of experience in customer service and the catering industry. I thrive in a challenging fast paced environment using my leadership and decision-making skills to drive solutions.
• Effectively plan and organize campus events, on and off premise weddings, corporate events, etc.
• Develop long lasting relationships with existing clients as well as new clients. Including addressing concerns and promoting a positive guest experience
• Manage monthly and yearly department budget
• Developed customer service training program for staff
• Strong ability to negotiate, influence and sell to professionals and/or prospective guests.
• Unit Safety Coordinator
• Supervise catering operations including such duties as booking new catering events, selecting new menu items, pricing, coordinating staff, employee training and equipment rental