Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie DeJaynes

Ostrander

Summary

A highly accomplished leader and detail oriented team player with over 10 years of experience in customer service and the catering industry. I thrive in a challenging fast paced environment using my leadership and decision-making skills to drive solutions.

Overview

17
17
years of professional experience

Work History

Customer Service Supervisor

Ezcater
06.2022 - Current
  • Cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Led regular team meetings to review progress identify challenges and provide feedback.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale. Leaning into the ezCater culture recipe.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Actively supported my team by quickly responding to questions via slack and email and finding appropriate solutions to customer issues.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Substitute Teacher

ESCCO
02.2022 - 05.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Catering Sales Director

Chick-fil-A
11.2015 - 01.2022
  • Expanded catering services to new markets by conducting thorough market research and identifying growth opportunities.
  • Exceeded sales quotas and increased profitability through effective sales strategy and fostering strong client relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Enhanced team performance with comprehensive training programs, clear expectations, and ongoing feedback.
  • Ensured strict adherence to food safety regulations by working closely with kitchen staff on proper handling procedures during all stages of food preparation and service.
  • Implemented creative sales promotions to attract new clients and increase repeat business from existing customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.

Sales Manager

Buca Di Beppo
03.2015 - 10.2015
  • Built relationships with customers and community to establish long-term business growth.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Attend networking events as the Buca di Beppo ambassador

Catering Manager/Director of Catering

Aramark
07.2007 - 03.2015

• Effectively plan and organize campus events, on and off premise weddings, corporate events, etc.

• Develop long lasting relationships with existing clients as well as new clients. Including addressing concerns and promoting a positive guest experience

• Manage monthly and yearly department budget

• Developed customer service training program for staff

• Strong ability to negotiate, influence and sell to professionals and/or prospective guests.

• Unit Safety Coordinator

• Supervise catering operations including such duties as booking new catering events, selecting new menu items, pricing, coordinating staff, employee training and equipment rental

Education

Bachelor of Science - Communications

East Carolina University
Greenville, NC
05.2006

Skills

  • Relationship Building
  • Problem-Solving
  • Customer Relationship/Service Management
  • Goal Setting
  • Leadership and Change Management
  • Account Management
  • Coaching and Mentoring
  • Cross-Functional Collaboration

Timeline

Customer Service Supervisor

Ezcater
06.2022 - Current

Substitute Teacher

ESCCO
02.2022 - 05.2022

Catering Sales Director

Chick-fil-A
11.2015 - 01.2022

Sales Manager

Buca Di Beppo
03.2015 - 10.2015

Catering Manager/Director of Catering

Aramark
07.2007 - 03.2015

Bachelor of Science - Communications

East Carolina University
Marie DeJaynes