Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marie Delisca

Miami,FL

Summary

Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Publix
Miami, FL
04.2000 - 11.2017
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.

Customer Service Representative

Publix
Miami, FL
04.1990 - 11.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Fere Adrien
Haiti
07-1982

Skills

  • FDA compliance
  • Billing support
  • Proper labeling
  • Drug utilization review
  • Intravenous admixture preparation
  • Drug safety
  • Answering customer questions
  • Stocking shelves
  • Patient confidentiality
  • Medication dispensing
  • Labeling prescriptions
  • Manual and automated medication dispensing
  • Interpreting orders
  • Prescription filling
  • Problem-solving skills
  • FDA and HIPAA compliance
  • Supply restocking
  • FDA drug safety guidelines
  • Updating medication histories
  • Processing payments
  • Resolving customer issues
  • Interpreting and processing medication orders

Languages

French
Native/ Bilingual
English
Full Professional
Spanish
Limited

Certification

  • Registered Pharmacy Technician (RPT) #RPT 4569

Timeline

Pharmacy Technician

Publix
04.2000 - 11.2017

Customer Service Representative

Publix
04.1990 - 11.2016

High School Diploma -

Fere Adrien

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Marie Delisca