Marie Delucian
Belleview,FL
Summary
Dynamic Customer Service professional with over 5 years of experience in delivering exceptional support and ensuring customer satisfaction. Proven track record of resolving complex issues, enhancing service processes, and driving positive client relationships. Core competencies include effective communication, problem-solving, and team collaboration. Committed to leveraging skills to elevate customer experiences in a challenging environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Intake/phlebotomy
Dr. Berdick's Family Practice
Fort Myers, FL
03.2022 - 12.2024
- Provided empathetic support, improving patient satisfaction and comfort during visits
- Supported Dr. Berdick in delivering high-quality patient care
- Prioritized patient comfort and safety during sample collection
- Managed patient data with strict adherence to privacy guidelines
- Executed venipuncture and stool urine collection procedures
Assistant Manager
Golden Touch Gaming
Ridge Manor, FL
03.2017 - 02.2021
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records
- Launched successful promotional events that increased foot traffic at the casino during off peak hours
- Oversaw money banks for tables and coordinated paperwork for transfers
Private Caregiver
Private Care
Ocala, FL
02.2012 - 07.2016
- Improved patient well-being by providing compassionate and attentive personal care
- Assisted clients with daily living activities, enhancing their independence and quality of life
- Maintained a clean and safe home environment for patients, reducing falls and accidents
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health
Front Desk Receptionist/Patient Coordinator
Lisa Q Neuromuscular Massage Therapy
Ocala, FL
02.2006 - 05.2012
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Kept reception area clean and neat to give visitors positive first impression
- Handled cash transactions and maintained sales and payments records accurately
- Maintained confidentiality of information regarding clients and company
Education
Diploma - General
Lake Weir High School
Candler, FL07.1995
Skills
- Guest services
- Assistant manager experience
- Leadership
- Events management
- Venipuncture
- Management
- Cooking
- Food Preparation
- Vital signs
- Medical terminology
- Blood sampling
- Specimen collection / processing
- Organizational skills
- Communication skills
- Customer service
- Verbal communication
- Conflict resolution
- Complaint handling
Certification
Certified Phlebotomy Technician
Timeline
Patient Intake/phlebotomy
Dr. Berdick's Family Practice
03.2022 - 12.2024
Assistant Manager
Golden Touch Gaming
03.2017 - 02.2021
Private Caregiver
Private Care
02.2012 - 07.2016
Front Desk Receptionist/Patient Coordinator
Lisa Q Neuromuscular Massage Therapy
02.2006 - 05.2012
Certified Phlebotomy Technician
Diploma - General
Lake Weir High School
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