Marie Diaz
Dumont,NJ
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Group Home Asst. Manager
New Concept For Living
06.2022 - Current
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Organized entertaining recreational activities for home while staying within budget.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
DV Consultant
Alternatives to Domestic Violence
07.2024 - Current
- Assisted clients in developing strong coping skills and healthy boundaries, fostering increased resilience against future abuse.
- Increased client safety by conducting thorough risk assessments and creating personalized safety plans.
- Provided empathetic listening skills during individual counseling sessions, allowing clients to feel heard and validated in their experiences.
- Collaborated effectively with law enforcement personnel when necessary to ensure client safety or report suspected abuse incidents as mandated reporters.
- Provided crisis intervention services to individuals experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.
Executive Administrative Coordinator
GAR Disability Advocates
12.2013 - 03.2022
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for employees.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Dispatch Supervisor
National Labor Strategies
01.2013 - 11.2013
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Analyzed customer feedback and provided solutions to improve customer service.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
Education
High School Diploma -
Bergen County Technical Schools
Hackensack, NJ12.2008
Skills
- Behavioral Management
- Staff Training and Development
- Administrative duties
- Budgeting and finance
- Staff Scheduling
- Expense Reporting
- Travel Arrangements
- Calendar Management
- Scheduling
- Customer Service
- Project Oversight
- Invoice Processing
- Office Management
- Bookkeeping
- Labor Relations
- QuickBooks expert
- Payroll
- Project Planning
Certification
- Crisis Management Training -
- CPR
Languages
Spanish
Full Professional
Timeline
DV Consultant
Alternatives to Domestic Violence
07.2024 - Current
Group Home Asst. Manager
New Concept For Living
06.2022 - Current
Executive Administrative Coordinator
GAR Disability Advocates
12.2013 - 03.2022
Dispatch Supervisor
National Labor Strategies
01.2013 - 11.2013
High School Diploma -
Bergen County Technical Schools
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