Marie Diaz
San Luis Obispo,CA
Summary
Highly professional, organized, and charismatic candidate with a passion for personal and professional growth. Excels in the clerical/administrative setting and possesses valuable experience and interest in sales and customer service. Strong background in healthcare with 5+ years of HCA state registration and a valid CPR certification. Very driven to further professional knowledge with diverse challenges and deliver self rewarding results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance specialist representative
AAA Auto Club Enterprises
08.2024 - 10.2024
- ISR position which included assisting clients with their insurance policies and concerns
- Promptly and professionally handles phone calls and customer walk ins/appointments
- Is knowledgeable in personal lines and aids in monthly premium payments by debit transactions or cash handling
- Experience with microsoft word, docs, excell, one drive, underwriting software and used a backsystem if main was down
- Leveraged advanced software tools for efficient data management and accurate policy documentation.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
HCA/ Caregiver
The oaks at nipomo
03.2023 - 12.2023
- CPR certified/ HCA registered
- Experience in a multiple client facility/memory care unit (dementia/Alzheimer's/hospice)
- Completes daily duties in a very organized, timely matter, while sustaining a compassionate, charismatic and helpful
- Also a personal favorite to a couple of clients & preferred as the first choice caregiver for clients with certain duties due to quality of care
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Starbucks Barista
Starbucks
08.2022 - 03.2023
- Operates POS system, greets each & every customer with a welcoming demeanor, assists in customer care, barista, organizes constantly, mainly front house/drive thru position
Home Care Aide
Family Home Care
03.2022 - 07.2022
- CPR certified/ HCA registered, in-home daily care (8 / 10 hour shifts)
Dispatcher/Sales
Bleu diamond LLC
09.2021 - 02.2022
- A main dispatch for any sales/customer needs
- Fulfills position with a very professional demeanor, excellent phone etiquette, good at promoting products & reached weekly company sales goals on multiple instances
- Experience in Windows Excel/ Microsoft word system, operates via 'Meadow' sales system and very fast paced multitasking abilities are obtained on a 2- monitor & work phone set up
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented innovative sales techniques to boost customer engagement and drive online sales growth.
Subway Sandwich Artist
Subway
03.2021 - 09.2021
- Operates POS system, re-stocks regularly, washes dishes, maintains cleanliness of front house, helps customers with their needs, performs all duties required
In Home Caregiver
Oneheart Caregiving
03.2020 - 12.2020
- In-home care with CPR certification/ HCA registered
Front Desk Receptionist
VIP Spa
07.2019 - 02.2020
- Main point of contact and communication between different services offered at company. Scheduled appointments and timely organized walk-ins, worked a full-time opening shift, Experience with windows excel, Microsoft programs, books appointments daily, fulfills customers needs/concerns, greets customers in a kind manner, updates employees before each client arrived, calls customers shortly before arrival for appointment confirmation, helps to organize business after each shift
Cashier/Hostess/Server
Fire Wings
03.2019 - 08.2019
- Operates a POS system to take customers orders, takes & expedites orders while maintaining cleanliness of front-house and bathrooms, table checks customers regularly and opens/closes restaurant
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CASkills
- Sales (online/in person/phone)
- Office experience with dual monitor and phone set up
- Dispatch software via meadow system
- Microsoft Office/Outlook/Word/Excel
- Clerical experience
- attention to detail
- Professional demeanor
- Time management
- HIPAA
- Prioritizes tasks efficiently
- Physiology knowledge
- Front desk/hospitality
- POS system
- Cash Handling
- Customer service
- Guest services
- Patient care
- Anatomy knowledge
Certification
- Home Care Aide Certification
- CPR Certification
Timeline
Insurance specialist representative
AAA Auto Club Enterprises
08.2024 - 10.2024
HCA/ Caregiver
The oaks at nipomo
03.2023 - 12.2023
Starbucks Barista
Starbucks
08.2022 - 03.2023
Home Care Aide
Family Home Care
03.2022 - 07.2022
Dispatcher/Sales
Bleu diamond LLC
09.2021 - 02.2022
Subway Sandwich Artist
Subway
03.2021 - 09.2021
In Home Caregiver
Oneheart Caregiving
03.2020 - 12.2020
Front Desk Receptionist
VIP Spa
07.2019 - 02.2020
Cashier/Hostess/Server
Fire Wings
03.2019 - 08.2019
High School Diploma -
Pioneer Valley High School
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