Marie Dixon
Florissant,MO
Summary
Accomplished in delivering comprehensive mental health care, I excel in crisis intervention and case management, honed over years at Magellan Health Services. My expertise in motivational interviewing and behavioral health, coupled with a proven track record in improving patient outcomes, showcases my ability to meet and exceed employer expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Care Manager
Magellan Health Services
Maryland Heights, USA
08.2018 - 07.2024
- Directed care services for mental health and substance abuse treatment to ensure medical necessity.
- Handled telephone triage, crisis intervention and emergency authorizations as assigned
- Performed concurrent evaluations for various levels of healthcare services based on expertise.
- Coordinated the implementation of discharge strategies across providers and facilities.
- Performed quality clinical reviews for enhanced patient outcomes.
- Informed members and providers on mental health and substance abuse benefits.
- Liaised with Physician Advisors on clinical assessments and case authorizations.
- Contributes to quality improvement initiatives by gathering and analyzing data.
- Handled workload adhering to National Care Manager standards.
- Works with community agencies, as appropriate.
- Suggested effective care plans when service requests fell short of medical necessity benchmarks.
- Assisted in network development by locating and enlisting qualified providers.
- Facilitated patient-centered communication to address treatment requirements.
- Engaged with providers professionally to streamline treatment procedures.
Telephonic Case Manager- In-Transition Program
Magellan Health Services
Maryland Heights, USA
04.2018 - 08.2018
- Educated service members during outreach process about the In-Transition Program
- Enrolled service members into the program and conducted initial assessment with service members utilizing motivational interviewing techniques to assist and guide service members through the assessment process
- Identified immediate needs and provided necessary resources during initial assessment
- Assigned service members to coach established by the service members
- Participated in quality improvement projects to support coaching program
- Managed a caseload of service members as assigned
- Coached and mentored less experienced consultants
Crisis Intervention Clinician II/TeleBehavioral health Clinician
Behavioral Health Response
Creve Coeur, USA
09.2015 - 02.2018
- Proficiently handled inbound call volume in a call center environment that demands a high level of service within standardized time constraints
- Performed high quality clinical assessments with excellent customer service skills
- Documentation written in a proficient and professional manner
- Used sound clinical judgment and developed individualized, comprehensive treatment plans to assist clients with establishing necessary mental health services
- Dispatched Mobile Outreach Team members for face-to-face evaluations
- Provided follow up services to callers in crisis
- Participated as part of the telehealth team by completing video intakes and teleED assessments
- Conducted program specific screening and evaluation, and formulate diagnosis in accordance with the Diagnostic Statistical Manual (DSM 5)
- Confered with emergency department staff to convey treatment recommendations
- Completed level of care assessment and documentation within our response benchmarks
- Completed Involuntary Emergency Admissions (IEA) when needed
- Provided training and coaching support to CIC staff who are part of the telebehavioral health team and mobile outreach staff
Lead Crisis Intervention Clinician
Behavioral Health Response
Creve Coeur, USA
06.2016 - 09.2017
- Provided protocol support, live call assistance, debriefed calls with staff as needed and case consultations to call center staff as needed or required
- Reviewed cases and silent monitoring of calls as part of call center quality program to provide feedback to staff
- Provided Outbound Navigator work to review Suicide Lifeline calls and made outbound calls handling CAFs
- Entered information from callers into electronic database system
- Assigned video face-to-face assessments as TeleED with the TeleBehavioral Health accounts, two New Hampshire hospitals, Mercy Lebanon and locally at Missouri Baptist Hospital and served as a backup to front line staff
- Recorded information in an EMR
Social Worker II
St. Anthony's Medical Center
St. Louis, USA
02.2013 - 06.2015
- Completed level of care assessment and documentation for patient treatment needs and patient disposition
- Confered with emergency department staff and psychiatrist to convey treatment recommendations
- Completed Involuntary Emergency Admissions when needed
- Oversaw collateral contacts with insurance companies for pre-certifications for psychiatric admissions
- Coordinated transfers to and from the behavioral unit for psychiatric admissions
- Provided community resources for mental health and substance abuse needs
Community Support Specialist
Hopewell Center
St. Louis, USA
05.1999 - 11.2012
- Conducted psychosocial/biosocial assessments for adults and children in the home and an office setting to establish the appropriate level of care
- Developed, monitored and implemented comprehensive and individualized treatment plans, as well as conducted follow up quarterly reviews
- Assisted clients with management of mental health symptoms, medication management, and a self-sufficient life in a community setting
- Referred patients to a variety of services necessary to improving their quality of life
- Transported and accompanied clients to mental, medical and other appointments
- On call 24/7 for client support
Outpatient Therapist
Hopewell Center
St. Louis, USA
01.2006 - 01.2008
- Conducted initial intake assessments for services
- Assisted with the development of short term treatment goals
- Performed individual and group therapy for adults, youths, and families
- Linked clients to other community resources and providers as needed
Behavior Therapist
Hopewell Center
St. Louis, USA
01.1999 - 01.2006
- Completed the initial and annual intake assessments and used identified behaviors to build their treatment plan
- Provided crisis intervention services to students, parents, and teachers
- Taught Behavior Modification and conflict resolution skills
- Provided individual, group and family therapy
- Assisted with community referrals for the families of the students identified with behavioral and or emotional disorders
Education
MSW - Social Work
Washington University
St. Louis, MO05.2003
Skills
- Case management
- Community outreach
- Utilization review
- Crisis Intervention
- Zero Suicide
- ASIST
- Training Military Cultural Competence
- Individual / Group Counseling
- Group Therapy
- Mental Health Counseling
- Managed Care
- Social Work
- Motivational Interviewing
- Intake Experience
- Child & Family Counseling
- Crisis Management
- Conflict Management
- Hospital Experience
- Behavioral Health
Certification
LCSW, 10/01/17, 09/30/19, Clear and Active Licensed Clinical Social Worker in the State of Missouri, 2017037198
Personal Information
- Title: LCSW
- Work Permit: Authorized to work in the US for any employer
Timeline
Senior Care Manager
Magellan Health Services
08.2018 - 07.2024
Telephonic Case Manager- In-Transition Program
Magellan Health Services
04.2018 - 08.2018
Lead Crisis Intervention Clinician
Behavioral Health Response
06.2016 - 09.2017
Crisis Intervention Clinician II/TeleBehavioral health Clinician
Behavioral Health Response
09.2015 - 02.2018
Social Worker II
St. Anthony's Medical Center
02.2013 - 06.2015
Outpatient Therapist
Hopewell Center
01.2006 - 01.2008
Community Support Specialist
Hopewell Center
05.1999 - 11.2012
Behavior Therapist
Hopewell Center
01.1999 - 01.2006
LCSW, 10/01/17, 09/30/19, Clear and Active Licensed Clinical Social Worker in the State of Missouri, 2017037198
MSW - Social Work
Washington University
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