Summary
Work History
Skills
Timeline
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Marie Dixon

Chattanooga,TN

Summary

Dynamic Night Auditor with proven expertise at Red Roof Inn Plus, excelling in balancing accounts and enhancing guest relations. Recognized for implementing effective marketing initiatives that boosted occupancy rates. Strong problem-solving skills and a commitment to exceptional customer service ensure a welcoming atmosphere and efficient operations.

Work History

Night Auditor

Red Roof Inn Plus
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Trained new staff members in customer service techniques and hotel operations.
  • Implemented marketing and promotional initiatives to increase occupancy.

Skills

  • Balance reporting
  • Registration processing
  • Balancing accounts
  • Clerical duties
  • Transaction auditing
  • Charge posting
  • Wake-up calls
  • End-of-day processes
  • Room inventory
  • Resolving issues
  • Teamwork and collaboration
  • Checking guests in and out
  • Occupancy rates analysis
  • Processing registrations
  • Reservation management
  • Managing reception
  • Punctual and dependable
  • Guest relations
  • Front desk operations
  • Hospitality service expertise
  • Night audit reports
  • Oral and written communications
  • Complaint resolution
  • Strong work ethic
  • Staff training
  • Problem-solving
  • Customer service
  • Drawer closing protocols
  • Credit and cash payments
  • Policy compliance

Timeline

Night Auditor

Red Roof Inn Plus
Marie Dixon