Sports, crafting
Marie Doyle
Retail
Ontario,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly associate available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
9
9
years of professional experience
1
1
Language
Work History
Millwork Sales Specialist
Lowes Home Improvement
Webster
06.2021 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Discussed credit, outlined restrictions and educated on policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Head Cashier
Lowes Home Improvement
Webster, NY
09.2019 - 06.2021
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
- Processed checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Built effective training and coaching strategies to optimize team performance.
CSA of Home Decor
Lowes Home Improvement
Webster, NY
12.2017 - 09.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Cashier/Service Desk Associate
Lowes Home Improvement
Webster, NY
04.2015 - 12.2017
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted at front desk when and handled purchases.
Education
No Degree - Accounting
Monroe Community College
Rochester, NYNo Degree - Kinesiology And Human Performance
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Wayne Central School District
Ontario, NY06.2005
Skills
- Retail Metrics and Goals
- Inventory Management
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Customer Service
- POS Software
- Flexible Hours
- Returns and Exchanges
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Energy and Physical Stamina
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsCareer advancementCompany CultureQuote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Interests
Timeline
Millwork Sales Specialist
Lowes Home Improvement
06.2021 - Current
Head Cashier
Lowes Home Improvement
09.2019 - 06.2021
CSA of Home Decor
Lowes Home Improvement
12.2017 - 09.2019
Cashier/Service Desk Associate
Lowes Home Improvement
04.2015 - 12.2017
No Degree - Accounting
Monroe Community College
No Degree - Kinesiology And Human Performance
Finger Lakes Community College
High School Diploma -
Wayne Central School District